06-19-2017 08:37 AM
Hi, i have been ahving a issue with the above pc for a few months, the pc will freeze and nothing that i do can wake it up, the screen is still on the last thing that i was doing, I have updated drivers etc nothing seesm to correct this, it can happen 3-4 times a day and i may have only one app open or a few at a time, I have run the realiabilty tool and nothing shows up when it crashes, the only thing i cant do is update the bios , i am still running the old one and everytime i try and update it never goes through and asks me to retry. i have run virus scans and nothing at all, any ideas would be helpful esp to manually update the biosif i can
06-20-2017 04:01 AM - edited 06-20-2017 04:02 AM
Thanks for using the Lenovo forums.
I would recommend that you attempt a factory reset, this would rule out the software issue with the unit.
Note: Please back up all your data as running this reset will delete any data on your machine
1. Turn the machine off and press the recovery button which is located usually next to the power button. If you have a desktop machine you will need to power the machine back on and keep tapping the F2 key.
2. Use the arrow keys and press enter on system recovery. ( Desktop users can skip this)
3. Select “restore from the initial backup” and then “Next”.
4. Click “start” and accept the warning messages.
Length of time can vary depending on the speed of the machine.
Hope this helps, let us know how you get on.
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12-20-2017 01:15 PM
Ive been having this problem ever since i bought this computer over a year ago. I also have PC Knowhow and they do not understand what is going on either. I dont know how many times i have phoned them for help and asked me to reset the computer and factory reset it. It still does not work and its really frustrating when either surfing the web or watching videos or playing games it just freezes!!!!
01-15-2019 09:15 AM - edited 01-15-2019 09:21 AM
I have reinstalled windows many times. It helps for about five days and then it starts to freeze up again.
I will add though, that when I do the factory reset I receive a message at the end that all my personal files were not deleted and I should try again.