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keerati
What's DOS?
Posts: 2
Registered: ‎06-15-2015
Location: US
Views: 31,566
Message 1 of 7

My desktop B50-30 Multi touch touch screen not working

window 8.1 check pc info Pen and touch : No pen or touch input is available for this display

 

No pen and touch in control panel

 

I'm ready install drivers completed  how do I?

Retired Support Specialist
Posts: 4,447
Registered: ‎04-22-2013
Location: Philippines
Views: 31,546
Message 2 of 7

Re: My desktop B50-30 Multi touch touch screen not working

Hi keerati,

 

Welcome to Lenovo Community Forums!

 

Check the Touch funtionality in OKR environment.

    Turn off the computer and Turn it back on and right away start tapping F2.

    Select Recovery. Once in the Recovery screen Test the touchscreen by touching any of the option if it will respond.

If the touchscreen works in OKR Environment, I suggest you perform a One key recovery (expect dataloss).

 

If the touchscreen still did not work in OKR Environment, I suggest you call Lenovo Technical Team for assistance.

 

Regards

Solid Cruver

 



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keerati
What's DOS?
Posts: 2
Registered: ‎06-15-2015
Location: US
Views: 31,497
Message 3 of 7

Re: My desktop B50-30 Multi touch touch screen not working

I'm ready format my hardisk  why have problem?  another brand when install new windows can use touch screen

Retired Support Specialist
Posts: 4,447
Registered: ‎04-22-2013
Location: Philippines
Views: 31,485
Message 4 of 7

Re: My desktop B50-30 Multi touch touch screen not working

hi keerati,

 

If after the Factory Recovery and still the touchpad is not working, Please Contact Lenovo Technical Support for Hardware Assistance,

http://support.lenovo.com/us/en/supportphonelist

 

Regards

Solid Cruver



Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

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mike_kentucky
Paper Tape
Posts: 2
Registered: ‎05-18-2016
Location: US
Views: 30,897
Message 5 of 7

Re: My desktop B50-30 Multi touch touch screen not working

I tried several things thing it was a driver or windows issue, but it the B50-30 acted as if the touch screen was disconnected or just was not there. 

This finally worked.  I shut down computer, then unplugged power cord.  Next I held the power button for 60 sec.  Then i plugged computer back in and booted and touch screeen worked fine.

 

Mod's Edit: Since the suggestion provided here was successful for two members it has been marked as the Solution.  By marking it as solved will facilitate those searching in the future with similar issues.

cbalthrop
What's DOS?
Posts: 1
Registered: ‎08-12-2016
Location: US
Views: 30,501
Message 6 of 7

Re: My desktop B50-30 Multi touch touch screen not working

I had the same issue, after days of trying everything, this is all it tooo, shut down, unplug and hold down power for 60 seconds and then plug back in, works like new.

Thanks for the great suggestion!

Stinkeye22
Ctrl-Alt-Del
Posts: 9
Registered: ‎01-27-2018
Location: US
Views: 20,517
Message 7 of 7

Re: My desktop B50-30 Multi touch touch screen not working NOT SOLVED

Why would you mark this as solved,. There is data loss involved to correct the problem, Solved would be for this not to happen, Who in the  has time for this if you are a busy person.

There has got to be a better way. This will be the second Flex in less than a year that has had a major issue, is this what to expect fron Lenovo?

I will attempt this when I get home, thanks for wrecking my note taking ability in the middle of Finals for not fixing a known issue....

 

 

Mod's Edit: Please keep in mind that these forums are accessed by people of all ages. Profanity, implied profanity or attempted profanity by circumventing the profanity filter is prohibited by the Community Guidelines and have been removed.

 

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