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kessam2
What's DOS?
Posts: 2
Registered: ‎01-12-2019
Location: GB
Views: 129
Message 1 of 4

On my Lenovo 502 271KL AIO the audio socket does not recognise my lenova earphones. why not?

On my Lenovo 502 271KL AIO the audio socket does not recognise my lenova earphones. why not?

RayBumpkin
Serial Port
Posts: 14
Registered: ‎12-08-2018
Location: GB
Views: 78
Message 2 of 4

Re: On my Lenovo 502 271KL AIO the audio socket does not recognise my lenova earphones. why not?

Two tests to isolate where the problem is: firstly do the earphones work on any other device, secondly do other earphones work on your 520 27IKL AIO?

kessam2
What's DOS?
Posts: 2
Registered: ‎01-12-2019
Location: GB
Views: 69
Message 3 of 4

Re: On my Lenovo 502 271KL AIO the audio socket does not recognise my lenova earphones. why not?

Thanks for the reply.  Yes, the headphones work on other devices and no, other working headphones are not recognised.

RayBumpkin
Serial Port
Posts: 14
Registered: ‎12-08-2018
Location: GB
Views: 57
Message 4 of 4

Re: On my Lenovo 502 271KL AIO the audio socket does not recognise my lenova earphones. why not?

That definitely sounds like there is something wrong with the connection in the AIO or there's something wrong with the sound card. Assuming your machine is in warranty, then you could call about that. The UK details are:

Lenovo UK
120 Faraday Park 
Faraday Road   
Dorcan 
Swindon   
SN3 5JF 
Tel: 0333 777 3991 
Tel (IE): 1890 928 860 
Fax: +44 (0) 871 200 2079 
Web: www.lenovo.co.uk     

 

 

Watch out for the date they hold for your warranty, they initially base it on the date they released the product unless you have specifically registered. This is the link to get them to update it for you: https://lenovoemea.secure.force.com/emeaservices/wreg?lang=null

 

Sorry I can't be any more help about the headphones; hopefully someone from Lenovo might join in.

 

Cheers,

Ray

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