01-20-2019 05:52 AM
Two tests to isolate where the problem is: firstly do the earphones work on any other device, secondly do other earphones work on your 520 27IKL AIO?
01-20-2019 10:36 AM
Thanks for the reply. Yes, the headphones work on other devices and no, other working headphones are not recognised.
01-21-2019 02:33 PM
That definitely sounds like there is something wrong with the connection in the AIO or there's something wrong with the sound card. Assuming your machine is in warranty, then you could call about that. The UK details are:
120 Faraday Park
Tel: 0333 777 3991
Tel (IE): 1890 928 860
Fax: +44 (0) 871 200 2079
Watch out for the date they hold for your warranty, they initially base it on the date they released the product unless you have specifically registered. This is the link to get them to update it for you: https://lenovoemea.secure.force.com/emeaservices/wreg?lang=null
Sorry I can't be any more help about the headphones; hopefully someone from Lenovo might join in.