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papamozart
What's DOS?
Posts: 2
Registered: ‎08-04-2016
Location: ID
Views: 3,817
Message 1 of 6

YOGA HOME 500: Mouse & Keyboard not detected, USB Driver Error

I just bought Lenovo YOGA HOME 500 for a day, all working fine (devices all connected)

suddenly Mouse & Keyboard Portable not working anymore (not connected to main)

 

I found that is Error Message at Setting Devices =

"Unkown USB Device (Device Descriptor Requested Failed) 

  Driver Error'

 

I already try replace the AAA battery inside the mouse & keyboard

and looking for new/updated driver ... can't find it

I can't find the "dongle" for these devices because in manual said "already paired inside the main unit"

and from beginning (1 day) - No need dongle for using Keyboard & Mouse

 

How to fix this problem?

Could you provide the proper driver for these devices?

Please Advice

Joffrey
What's DOS?
Posts: 1
Registered: ‎09-13-2016
Location: FR
Views: 3,630
Message 2 of 6

Re: YOGA HOME 500: Mouse & Keyboard not detected, USB Driver Error

I have exactly the same problem ...

Keyboard and mouse have work for month, but since the last Windows Update (i think), they don't work and have the same message in device settings "Unkown USB Device (Device Descriptor Requested Failed)"

Cman88
What's DOS?
Posts: 2
Registered: ‎04-14-2016
Location: NL
Views: 3,574
Message 3 of 6

Re: YOGA HOME 500: Mouse & Keyboard not detected, USB Driver Error

exact same issue here, my Yoga Home 500 worked for 6 months and today, wireless keyboard and mouse don't work anymore with the exact same error in device manager.
V_man
What's DOS?
Posts: 2
Registered: ‎10-26-2016
Location: PL
Views: 3,371
Message 4 of 6

Re: YOGA HOME 500: Mouse & Keyboard not detected, USB Driver Error

hello ,

 

did you find any solution for that?

 

regards

 

Wojtek

Cman88
What's DOS?
Posts: 2
Registered: ‎04-14-2016
Location: NL
Views: 3,346
Message 5 of 6

Re: YOGA HOME 500: Mouse & Keyboard not detected, USB Driver Error

my solution was

- in device manager

- select the error device

- right-click uninstall

do not refresh the devices

- power down the Yoga Home

- power up the Yoga Home (so this is not restart!)

 

then lots of times, this will work.

 

If this doesn't work, perform the above up to power down the Yoga Home.

get a USB keyboard and connect to the Yoga Home

- while starting the Yoga Home, press F1 to entery BIOS mode

- change something in the BIOS mode (something that won't break your Yoga Home)

- save the new BIOS setting with a boot

 

This is needed sometimes, at least for me, every once in 5 keyboard errors.

V_man
What's DOS?
Posts: 2
Registered: ‎10-26-2016
Location: PL
Views: 3,338
Message 6 of 6

Re: YOGA HOME 500: Mouse & Keyboard not detected, USB Driver Error

Hey Cman88,

I did uninstalling of all bluetooth without refreshing - bingo after 1 shot ! Thanx

It is better to avoid refreshing .

Thanks again ! Beer on me if you are in Poland ! Smiley Wink

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