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6 Posts

03-28-2017

Austria

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external USB drive keeps disconnecting and connecting - Yoga -Home 900

2017-03-28, 19:23 PM

Hi everybody,

I do have a problem with my new portabe USB3.0 interface drive, as it keeps connecting and instantly disconnecting all the time. I did already try to disable the energy-saving options for all USB-Ports, so that the computer is not allowed to disconnect the drive due to energy-saving.

I did already try the device on another computer, where it works perfect without any drivers or something like that. The Device itself is plug and play, and there shouldn´t be an additional software needed. This is why I don´t get any support from the manufacturer. It seems to me, as if the USB Port does not supply enough energy to the external drive to keep the connection steady. The Lenovo Yoga Home 900 itself recognizes the device namely, so there shouldn´t be any problem of copatibility. My brother told me to look for an USB driver for the lenovo yoga home 900 to try to fix this issue, but i couldn´t find anything appropriate. Does anyone have a clue how to fix this issue?

Kind regards

Helmut 

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69 Posts

03-11-2017

United States of America

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  • Message 2 of 11

Re: external USB drive keeps disconnecting and connecting - Yoga -Home 900

2017-03-28, 20:52 PM

Hello,

 

I have two questions:

 

What is the make and model number of the drive in question?

Do you have any othe USB 3.0 devices that work in that USB port?

 

Also, is this your laptop?

Yoga 900-13ISK Laptop (ideapad)

If so, there is an urgent BIOS update available that might help.

 

Cheers,

 

newlaptop

 

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6 Posts

03-28-2017

Austria

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  • Message 3 of 11

Re: external USB drive keeps disconnecting and connecting - Yoga -Home 900

2017-03-28, 21:21 PM

Hello,

 

it´s no laptop at all.. it´s an all in one solution: https://www.amazon.de/Lenovo-Desktop-i7-5500U-GeForce-Windows/dp/B01M0MD1SX/ref=sr_1_2?ie=UTF8&qid=1490735513&sr=8-2&keywords=yoga+home+900

 

The model numer of the drive is ODP95

https://www.amazon.de/Supremery-Externer-Aluminium-Superdrive-MacbookAir/dp/B01GHXI1FY/ref=sr_1_1?ie=UTF8&qid=1490735848&sr=8-1&keywords=Supremery+Ultra+Slim

 

I did already try other USB devices which don´t disconnent at any time. e.g. my smart phone, Mouse and Keyboard (USB Dongle) and also my avermedia live gamer portable (streaming device).

 

Hope that info helps..

 

Thanks alot!

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6 Posts

03-28-2017

Austria

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  • Message 4 of 11

Re: external USB drive keeps disconnecting and connecting - Yoga -Home 900

2017-03-28, 21:48 PM

Hi newlaptop,

 

update: right now i tried the bios update available for the yoga home 900 at the lenovo homepage, but it didn´t solve the problem..

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69 Posts

03-11-2017

United States of America

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  • Message 5 of 11

Re: external USB drive keeps disconnecting and connecting - Yoga -Home 900

2017-03-28, 22:26 PM

OK, can you please answer my two questions as well?

 

OOPS, didn't see your first reply, let me read it now. Sorry.

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69 Posts

03-11-2017

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  • Message 6 of 11

Re: external USB drive keeps disconnecting and connecting - Yoga -Home 900

2017-03-28, 23:06 PM

Hi again,

 

Can you (or have you) tried testing this unit in one of the USB 2.0 ports (if available)?

 

Other than that, maybe someone that can read German may be better suited to assist you.

 

Good luck,

 

newlaptop

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2055 Posts

02-28-2012

Ecuador

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  • Message 7 of 11

Re: external USB drive keeps disconnecting and connecting - Yoga -Home 900

2017-03-29, 1:21 AM

Hi

 

According to the Quick Setup Manual, this AIO machine has three USB 3.0 ports, so it is quite strange that the USB HDD acts like that. My only idea will be if you find arround an Y USB Cable to give more power to the USB HDD and see if it also disconnects... a Y Cable was the solution for my USB HDD disconnecting on my Wii U :)

 

Regards

 

Note to Moderator: Please move this thread to the AIO forum.









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6 Posts

03-28-2017

Austria

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  • Message 8 of 11

external USB drive keeps disconnecting and connecting - Yoga -Home 900

2017-03-29, 18:12 PM

Hi everybody,

I do have a problem with my new portabe USB3.0 interface drive (model number ODP95-SU3), as it keeps connecting and instantly disconnecting all the time. I did already try to disable the energy-saving options for all USB-Ports, so that the computer is not allowed to disconnect the drive due to energy-saving.

I did also try the device on another computer, where it works perfect without any drivers or something like that. The Device itself is plug and play, and there shouldn´t be an additional software needed. This is why I don´t get any support from the manufacturer. It seems to me, as if the USB Port does not supply enough energy to the external drive to keep the connection steady. The Lenovo Yoga Home 900 itself seems to recognize the device namely, so there shouldn´t be any problem of copatibility. My brother told me to look for an USB driver for the lenovo yoga home 900 to try to fix this issue, but i couldn´t find anything appropriate.

The BIOS Update for the yoga home 900 has aready been installed, and dind´t help.

I also tried other USB devices which are not affected by this problem e.g. my smart phone, Mouse and Keyboard (USB Dongle) and also my avermedia live gamer portable (streaming device). The problem occurs with eachof the three USB3.0 ports.

Does anyone have a clue how to fix this issue?

Kind regards

Helmut 

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2954 Posts

02-22-2017

United Kingdom of Great Britain and Northern Ireland

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  • Message 9 of 11

Re: external USB drive keeps disconnecting and connecting - Yoga -Home 900

2017-03-30, 10:21 AM

Hello Hardcor3H3lmut

Thanks for using the Lenovo forums.

Try to download the USB(if there are any) and Chipset drivers for the unit from the support page.

Make sure to reboot after an update.

 

Try a static discharge for this, it may help to resolve the issue or at least get rid of any built up static on the motherboard.

DESKTOP
1. Plug the cable into the socket and the machine.
2. Turn power off at the wall.
3. Hold down the power button on the front of the machine for 1 minute
4. Turn wall socket back on.
5. Turn machine back on.

 

Hope this helps, let us know how you get on.


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6 Posts

03-28-2017

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  • Message 10 of 11

Re: external USB drive keeps disconnecting and connecting - Yoga -Home 900

2017-04-01, 16:05 PM

Thanks alot for your advices, but it didn´t help me out.

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