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1 Posts

01-25-2012

Uk

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  • Message 21 of 33

Re: 4-day old Divided K 10.1 frozen on 'locked' page!

2012-02-04, 16:25 PM
HI have the same problem, k1 completley freezes on whatever screen I happen to be on,cant do anything for about half an hr,only had it about 2 weeks,just got it as I like it dont want to do a factory reset yet ,has done it a few times recently aswell.
Interested to hear if any has any solution yet ?
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2 Posts

12-29-2011

Hyde Park, NY 12538

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  • Message 22 of 33

Re: 4-day old Divided K 10.1 frozen on 'locked' page!

2012-02-05, 0:42 AM

I had the same problem Check out the "hpmem" Beginnig of Jan. comments 2 days locked up and tech support told me to return it for another K1. There was no avail date so I requested to be upgraded to the Think Pad Tablet, Customer Service said yes, they sent me a new Thinkpad 32GB tablet with Pen and Docking station at the same price I paid for the K1. The Lenova support group was great with making me happy and was very responsive in resolving the problem. I have had IBM / Lenova computers since 1982. They are great but the K1 sounds like there is an Engineering/Hardware problem that needs some real fast and complete attention. If Lenova keeps their customers 1st in front of profit they will get to the number 1 PC maker and profits will be there.

Jerry

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8095 Posts

11-19-2007

United States of America

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  • Message 23 of 33

Re: 4-day old Divided K 10.1 frozen on 'locked' page!

2012-02-29, 13:23 PM

All,

 

Reading through this thread the common theme seems to be lockups, although some members seem to note trouble getting the system unlocked from a locked page while some like deathweb127 note that lockup could occur on any page.

 

Let's try to refine the problem defiinition a bit further so we can try to recreate and hopefully solve it:

 

1) Are we talking about random lock ups (freezes) or a consistent failure to unlock when coming back from a screen off state and the lock screen is displayed?

 

2) If it is frozen on the unlock screen, can you confirm whether you are using the default swipe across the lock icon to unlock, or if you have  enabled the code pattern security?

 

3) Can you confirm that you have run system update and are now running Current US build K1_A301_14_14_120109_US or equivalent so that we can rule out any earlier bugs that might have been addressed and we know we are testing from the same point?

 

4) Have you tried a factory reset to reset / reload the environment (backing up your data prior to doing) ?

Settings -> Privacy -> Factory data reset.  

 

Thanks for your help!

 

Mark

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322 Posts

12-27-2011

Philippines

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  • Message 24 of 33

Re: 4-day old Divided K 10.1 frozen on 'locked' page!

2012-02-29, 14:31 PM
I have encountered several times the touch screen wont detect my press and swipes with the lock screen on. I usually just try to press the power button several seconds like im turning it off. But instead pressed cancel instead of exit. It fixes the unresponsiv locked page for me. I dont know why it does that. Its probably a sw issue?

I have a fully updated sg k1.
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8095 Posts

11-19-2007

United States of America

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  • Message 25 of 33

Re: 4-day old Divided K 10.1 frozen on 'locked' page!

2012-02-29, 14:54 PM

Burger,

 

Thanks - so it sounds like the touch feature / process isn't working as this comes out of sleep, but it is intermittant which makes it unclear as to whether hardware or software.

 

Appreciate your sharing your work around solution again - I'd noted it earlier in the thread.  Good to know!

 

Have you ever tried the factory reset?  Any change in frequency / behavior of the unresponsive unlock screen as you have applied different updates over the these last months?  Did it get better or worse?

 

Mark

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322 Posts

12-27-2011

Philippines

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  • Message 26 of 33

Re: 4-day old Divided K 10.1 frozen on 'locked' page!

2012-02-29, 15:19 PM
Well its not a bother yet. I happens or happened a handfull of times. The effort the get around it is trivial compared to reinstalling the apps. So havent really considered a factory reset. And it might be just a glitch that can be fixed with the planned ics update.
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322 Posts

12-27-2011

Philippines

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  • Message 27 of 33

Re: 4-day old Divided K 10.1 frozen on 'locked' page!

2012-02-29, 15:29 PM
I think the frequency is independent of the updates. I-experienced it even with latest update. I practically turned off or killed anything that can be killed. Ill try to take notice when it happens again.


I also experience of the same frequency where both led lights on front are lite up constantly and the screen is dead. And wont wake up. Maybe another issue entirely. A long press of the button on turns of both led lights and preessinng it again turns the k1 on normally.

And sometimes the led lights would blink constantly like christmas lights but the screen is dead. Same work around as above.
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28 Posts

03-09-2012

London

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  • Message 28 of 33

Re: 4-day old Divided K 10.1 frozen on 'locked' page!

2012-09-14, 4:16 AM
I am going to chime into this because i have worked in IT for 15 years.. 7 as on-site desktop support consultant for IBM and I've never experienced anything so frustrating. Got the k1 last year in October and then was on the latest os 14_14. Kept getting lockups and found a work around at that time.. the auto contrast was stopping it coming out of sleep properly. Happy days and so after spending hours on debugging it.. Got about 2 hours of enjoyment. Then pretty much straight away the screen started becoming randomly unresponsive again. Didn't matter which screen i was on... reading an e-book, surfing the net, etc. The screen would become unresponsive to touch. but if i used the hardware volume buttons i would see the volume changing on the screen; or if i rotated the screen from landscape to portrait the screen would rotate! So my only option would be to hold down the power button for 5 seconds and then turn it back on.. then it would boot up but since the screen was unresponsive still i could not swipe on the standard unlock screen. Holding the power button for a second i would get the dialog box asking if i wanted to shutdown but i could not press neither the ok nor the cancel button. I would hard turn it off over and over again for days/week to no effect and then suddenly it would start working randomly.. it would just be sitting next to bed and it would start to work. i hoped the ics update would fix it and so put the tablet in the back of the cupboard. A factory reset back to 14_14 and then later the upgrade to ics got it to work initially but it surely stopped working again. The tablet had been very well looked after and hardly used.. so lenovo Australia agreed to fix it under warranty.. they replaced the entire motherboard. It again started working for 3 days.. i was super happy as i was moving from Australia to London and doing a 4.5 month trip on the way.. i loaded the k1 with all the goodies.. maps, lonely planet, my flight details, music, movies, etc. First day of my trip i turned it on while in the place and guess what.. it again was unresponsive and for the last 3 months i have been carrying this brick in my bag around the world.. having spent well over 100 hours on trying to get it to work.. randomly works sometimes but mostly doesn't work. I have not been able to pin down whether it's hardware or software. I don't have any software installed on it besides angry birds and kindle. It cost me around £300 but i've wasted atleast £2000 of my time and not to mention the ruined holiday. It's no longer under warranty so i've really been sold a lemon! Please help.
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28 Posts

03-09-2012

London

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  • Message 29 of 33

Re: 4-day old Divided K 10.1 frozen on 'locked' page!

2012-09-18, 15:08 PM
I did a factory reset but it didn't help
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74 Posts

12-22-2011

USA

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  • Message 30 of 33

Re: 4-day old Divided K 10.1 frozen on 'locked' page!

2012-09-18, 18:40 PM

Do you use their screen protector? I had the same problem you described after I installed one, tore it off and everything was fine.

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