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31 Posts

05-24-2013

United States

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A2109 touch lockup after jelly bean update

2013-05-24, 18:41 PM

I bought this tablet last night. All seemed fine. This morning I did the system update and all was still good. Now I've been trying to the an IM to a friend on Facebook and the screen locked up during both typing sessions.  Had to reset the device thorough the pinhole. 

 

Both times, when the lockup occurred, I was trying to fix misspelled words by repositioning the cursor, backspacing, and then retyping. 

 

So IDK if it's jelly bean, Facebook, or the tablet causing the problem. If it continues and there is no fix, it's going back to the store for a refund.

 

Does anyone have any ideas on this problem?

 

Thanks.

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488 Posts

11-18-2012

Egypt

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Re: A2109 touch lockup after jelly bean update

2013-05-28, 15:10 PM

Hi stealth94rt,

 

Thanks for posting in the Lenovo Community,

 

I’d like to ask you to try to perform the Reset the tablet settings from the entire settings by backup and recovery option inside the settings but the problem that it will delete all your data on the internal memory,

 

And then try to use the tablet after this and see if it will happen again the same problem,

 

If you need any help to perform the Reset from the settings let me help you.

 

Hope the information helps. Let us know.

 

Regards

 

Soha



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31 Posts

05-24-2013

United States

42 Signins

213 Page Views

  • Posts: 31
  • Registered: ‎05-24-2013
  • Location: United States
  • Views: 213
  • Message 3 of 10

Re: A2109 touch lockup after jelly bean update

2013-05-28, 21:15 PM

Thanks for the help. Will this revert my tablet back to the ICS OS or will it still have the jelly bean OS?

 

BTW - it has been performing fine since the 2x incident a few days ago when I posted the original message. I'm not sure what caused that.

 

Thanks.

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1145 Posts

08-30-2012

United States of America

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Re: A2109 touch lockup after jelly bean update

2013-05-29, 12:32 PM

A reset won't revert the OS version, it just wipes any apps you've installed and data.

 

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31 Posts

05-24-2013

United States

42 Signins

213 Page Views

  • Posts: 31
  • Registered: ‎05-24-2013
  • Location: United States
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  • Message 5 of 10

Re: A2109 touch lockup after jelly bean update

2013-05-30, 0:47 AM

ok, I performed the reset.  I'll giveit a few days and let you know how it's working.

 

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488 Posts

11-18-2012

Egypt

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Re: A2109 touch lockup after jelly bean update

2013-05-30, 6:29 AM

Hi stealth94rt,

 

Thanks for the response,

 

I hope for you that it would be working perfectly.

 

Thanks and Best Regards,

 

Soha



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31 Posts

05-24-2013

United States

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  • Posts: 31
  • Registered: ‎05-24-2013
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  • Message 7 of 10

Re: A2109 touch lockup after jelly bean update

2013-06-03, 3:25 AM

So since doing the factory reset, my A2109 tablet has randomly turned itself off 2 different times while streaming Netflix video. The first time it happened I thought I might have touched something, but the second time my hands were nowhere near the device. Please advise on what may be causing this and the solution. Thanks. 

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1145 Posts

08-30-2012

United States of America

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Re: A2109 touch lockup after jelly bean update

2013-06-04, 5:09 AM

Probably best to report that to Netflix.

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31 Posts

05-24-2013

United States

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  • Posts: 31
  • Registered: ‎05-24-2013
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  • Message 9 of 10

Re: A2109 touch lockup after jelly bean update

2013-06-04, 12:54 PM

This isn't a Netflix problem, it is a hardware issue. It happened again last night - after about 45 minutes of streaming Netflix, the tablet suddenly went to sleep.

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1145 Posts

08-30-2012

United States of America

795 Signins

28316 Page Views

  • Posts: 1145
  • Registered: ‎08-30-2012
  • Location: United States of America
  • Views: 28316
  • Message 10 of 10

Re: A2109 touch lockup after jelly bean update

2013-06-07, 5:41 AM

How do you know it's not a Netflix problem?  What would hardware have to do with it?  If their app isn't keeping the tablet awake all the time, the tablet will sleep.  

 

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