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3 Posts

02-05-2021

Latvia

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After recent update tablets screen turns black at random times

2021-02-05, 8:48 AM

Hello,

I have recently bought my Lenovo tablet m10, everything was working perfect until last update (I updated at 03.02.2021).

After update my tablets screen turns black at random times when I am using it (looks like it gets blocked by itslef and I have to again enter password to unblock it). 

I tried to change time of the tablet going to snooze time - I put that tablet never gets blocked by itself, but it did not work, the same problem still happens. 

Sometimes it gets blocked even after few seconds of usage and because of that using the tablet is impossible now. 

 

Looking forward to hearing your response,

 

Aigars?

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1 Posts

02-05-2021

Poland

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Re:After recent update tablets screen turns black at random times

2021-02-05, 9:14 AM

Hello, I have the same issue. Hope it can be solved. 

 

Best Edward

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2298 Posts

11-04-2019

United States of America

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Re:After recent update tablets screen turns black at random times

2021-02-05, 17:16 PM

@ Aigars? wrote:

Hello,

I have recently bought my Lenovo tablet m10, everything was working perfect until last update (I updated at 03.02.2021).

After update my tablets screen turns black at random times when I am using it (looks like it gets blocked by itslef and I have to again enter password to unblock it). 

I tried to change time of the tablet going to snooze time - I put that tablet never gets blocked by itself, but it did not work, the same problem still happens. 

Sometimes it gets blocked even after few seconds of usage and because of that using the tablet is impossible now. 

 

Looking forward to hearing your response,

 

Aigars?

 

 

Hello @Aigars?

 

Welcome to the Community Forums!

 

Does this only happens when using a specific app?

 

If the issue occurs regardless of the app(s) or activities that's being made on the device, it would be advisable to perform a factory reset to the Tab M10.

Please take note that this step will erase all data that's stored on the device so please make sure to back them up first.

 

Update us how it goes.

 

Thanks,
Adriel_lenovo

Lenovo Support

 



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3 Posts

02-05-2021

Latvia

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  • Message 4 of 7

Re:After recent update tablets screen turns black at random times

2021-02-06, 12:35 PM

Hello,

Thank you for your response, but it does not happen while using some specific app, it happens for all applications and even if I have not entered any application, in home screen.

 

Best,

Aigars?

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3 Posts

02-05-2021

Latvia

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Re:After recent update tablets screen turns black at random times

2021-02-08, 13:31 PM

Hello,

I did the factory reset but it does not solve the problem.

What do you suggest as next step? Bringing tablet to warranty?

 

Best,

Aigars?

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2298 Posts

11-04-2019

United States of America

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Re:After recent update tablets screen turns black at random times

2021-02-08, 13:57 PM

@ Aigars? wrote:

Hello,

I did the factory reset but it does not solve the problem.

What do you suggest as next step? Bringing tablet to warranty?

 

Best,

Aigars?

 

 

Thanks for the update @Aigars?!

 

It would be advisable to have the machine be brought to local service providers near your area in order for them to inspect the device itself as this may seem to be a possible hardware concern that may require repairs for it to function again.

 

Regards,

Adriel_lenovo

Lenovo Support

 



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5 Posts

01-30-2021

United States of America

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  • Message 7 of 7

Re:After recent update tablets screen turns black at random times

2021-02-12, 10:22 AM

Mine did the same thing, try disabling the Device Service system app or if you prefer remove storage permission for said app and it may fix the problem.

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