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60 Posts

10-11-2011

Buffalo, NY

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E-Mail for tech support?

2011-10-18, 12:29 PM

I can't seem to find an e-mail for tech support anywhere. Anyone have one?

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80 Posts

10-12-2011

United States

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Re: E-Mail for tech support?

2011-10-19, 5:17 AM

No email but here is a link to a form

http://consumersupport.lenovo.com/us/en/DriversDownloads/drivers.html

is it the gps still let me know if you have issues specifically with that ROM my tab is still great

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60 Posts

10-11-2011

Buffalo, NY

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Re: E-Mail for tech support?

2011-10-19, 11:54 AM
I tried that one 4 days ago with no response' so does the unit come with no tech support besides the paid phone number? From how I read it yiu have to pay to call. Thanks again for the response. Tech support should just hire you lol.
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1573 Posts

04-20-2010

United States of America

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Re: E-Mail for tech support?

2011-10-19, 14:08 PM
It takes a little while for new system/devices to get added to that database.

There is a Dev. Team that reads this forum to collect data about many different issues that may occur.

I'm sure support doesn't have a public email.

As for the GPS if that's what your wanting to call them about, they are currently looking into a fix for it.
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80 Posts

10-12-2011

United States

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Re: E-Mail for tech support?

2011-10-19, 15:26 PM

I'm really starting to question Lenovo's support for the device period. if they have a dev team coming here then they should have more precesense here people are returning these thngs left and right when maybe they shouldnt. It's actually quite an impressive tablet even differentiating itself from other similiarly specced honeycomb tabs. Wow they need to get on the ball. 

 

I believe there tech support is in morrisville northcarolina LadyM.... that's actually like ten minutes from my house so if they want to hire me they can. I'll gladly support the folks in this forum.

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60 Posts

10-11-2011

Buffalo, NY

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Re: E-Mail for tech support?

2011-10-19, 15:38 PM
I am worried that they have already abandoned this model.....I have a RMA good for 5 more days for this model just trying to decide to keep it or not. There are things I really like about it. Its a simple thing but I LOVE the big X to close out programs.
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60 Posts

10-11-2011

Buffalo, NY

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  • Message 7 of 17

Re: E-Mail for tech support?

2011-10-19, 17:56 PM

Well I just got off the line with tech support for the k1. For one the person I talked too didn't know anything about andriod, it was clear. He couldn not even tell me if the problems were being worked on. He best suggestion was a reset and exchange the unit. Since I think the problems are software that isn't gonna help. Unless the GPS issue is hardware, but since it seems to work for time if I use the app GPS status and tell it to get agps data every hour, I think its software. It is clear that Levono just has not trained thier tech people and does not care about this model anymore.

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80 Posts

10-12-2011

United States

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Re: E-Mail for tech support?

2011-10-19, 19:58 PM

And it's a shame that we can discuss that right here and they wont come on here and reassure you things are being fixed. Keep the tablet hon. They will get to it in due time and its a very good tablet so far. I think Lenovo will conintue to support it it's not so much of a question of them since it's a tegra. Anyway Lets keep rasing hell till they talk to us.

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9380 Posts

11-27-2007

Slovakia

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  • Message 9 of 17

Re: E-Mail for tech support?

2011-10-19, 20:04 PM

wrote:
Anyway Lets keep rasing hell till they talk to us.


By all means but please remember that this is a peer to peer forum, provided by Lenovo in order that members may seek assistance from others and share their experiences. There is a Leonovo presence here but unfortunately there is no guarantee you will receive a direct response.

Regards

Andy  

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60 Posts

10-11-2011

Buffalo, NY

162 Signins

560 Page Views

  • Posts: 60
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  • Message 10 of 17

Re: E-Mail for tech support?

2011-10-19, 20:16 PM
I have gotta way much support from here then contacting them. In fact none from the company, I am returning it while I still can.
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