English Community

Internet connection problem TAP P11 2nd

Hello, 

I am having a problem with the internet connection

When the connection is made to Wi-Fi, it disconnects and a message appears to change the connection from Wi-Fi to data, and sometimes it connects to data automatically.

The device was formatted and nothing changed

Tried changing the connection and same problem

0
0

Re:Internet connection problem TAP P11 2nd

 

Hi FATIMAHSAL,

Welcome to the Lenovo Community!

I'm sorry to read about the connectivity issues you're experiencing with your 2nd Gen Tab P11 tablet. This could be due to a number of reasons, such as a problem with your device's Wi-Fi settings, a software glitch, or an issue with your internet service provider. Though, when did you start to encounter it? Were there any changes that's been made on the device before it happened?

Here are a few steps you can try:

  1. Restart your device: This can often solve minor software glitches.
  2. Forget and re-add your Wi-Fi network: Go to your device's Wi-Fi settings, select your network, and choose 'Forget'. Then, re-add your network by entering your Wi-Fi password.
  3. Check for software updates: Make sure your device's software is up-to-date. You can check for updates in your device's settings.
  4. Reset network settings: This will reset all network settings, including Wi-Fi, mobile data, and Bluetooth. You can do this in your device's settings, but be aware that you will need to re-enter your Wi-Fi passwords.

Please tell us how it goes.

Thanks,
Adriel_Lenovo

   
We're here to help troubleshoot and investigate your issue, but know that you can always open a warranty service case here.
Get 10% Discount on Warranty & Services Upgrades Now!
Find original parts and upgrades on the Parts Lookup site.
Batteries, AC Adapters, Memory, Storage, Displays, Cables and much more.

Did someone help you today? Press the thumbs-up icon below to thank them!
If you find a post helpful and it answers your question, please click the "Accept Solution" button!

0
0

Identify Your Device

OR

Don't want to provide your serial number? You can also Browse by product

Find your Device

Problem solved or need help? Click here.