Welcome to our peer-to-peer forums, where owners help owners. Need help now? Visit eSupport here.

English Community

Lenovo TabletsLenovo Android based Tablets and Phablets
All Forum Topics
Options

37 Posts

01-02-2012

NorthEast USA

84 Signins

515 Page Views

  • Posts: 37
  • Registered: ‎01-02-2012
  • Location: NorthEast USA
  • Views: 515
  • Message 1 of 5

K1 Where do we get email for warranty support K1 headphone jack stopped working.

2012-09-05, 14:31 PM

Support site has no clear spot for hardware rma support!

Reply
Answer
Options

266 Posts

08-27-2009

Virginia, USA

804 Signins

3933 Page Views

  • Posts: 266
  • Registered: ‎08-27-2009
  • Location: Virginia, USA
  • Views: 3933

Re: K1 Where do we get email for warranty support K1 headphone jack stopped working.

2012-09-05, 16:09 PM

Call 1-877-4 Lenovo (1-877-453-6686).

Reply

Replies(4)
Answer
Options

266 Posts

08-27-2009

Virginia, USA

804 Signins

3933 Page Views

  • Posts: 266
  • Registered: ‎08-27-2009
  • Location: Virginia, USA
  • Views: 3933
  • Message 2 of 5

Re: K1 Where do we get email for warranty support K1 headphone jack stopped working.

2012-09-05, 16:09 PM

Call 1-877-4 Lenovo (1-877-453-6686).

0 person found this solution to be helpful.

This helped me too

Reply
Options

37 Posts

01-02-2012

NorthEast USA

84 Signins

515 Page Views

  • Posts: 37
  • Registered: ‎01-02-2012
  • Location: NorthEast USA
  • Views: 515
  • Message 3 of 5

Re: K1 Where do we get email for warranty support K1 headphone jack stopped working.

2012-09-05, 16:11 PM
i did, but surprised they don't have an email or such for initial tech. tx.
Reply
Options

266 Posts

08-27-2009

Virginia, USA

804 Signins

3933 Page Views

  • Posts: 266
  • Registered: ‎08-27-2009
  • Location: Virginia, USA
  • Views: 3933
  • Message 4 of 5

Re: K1 Where do we get email for warranty support K1 headphone jack stopped working.

2012-09-07, 13:19 PM

It looks like they accept web-submitted service requests for Think-branded products, but for Idea-branded they want you to just call the support number.   Maybe they figure that they can handle consumer product issues better by having an initial conversation about the problem.

Reply
Options

83 Posts

12-23-2012

United States of America

205 Signins

1722 Page Views

  • Posts: 83
  • Registered: ‎12-23-2012
  • Location: United States of America
  • Views: 1722
  • Message 5 of 5

Re: Where do we get email address for warranty support ????

2012-12-29, 9:36 AM

Hi,
To me anyway that method seems rather old fashioned, a few day's after I purchased my IdeaTab A2109A, I was online @ their website getting information about purchasing an extended warranty. After entering the required information
( Serial # ), I was shown on their site that my A2109 didn't even have the full year like it's supposed to. That's when I called the toll-free support phone #. The person I spoke with was very cordial, he gathered my pertinent information, he asked me to provide a copy of my receipt, he asked for my e-mail address, which I provided, he told me he would send me a message that would contain a e-mail address to send a copy of my receipt to, which he did. I scanned my receipt and saved a copy on my laptop computer. I saved the copy in the PDF format, because I thought that would be a accepted format. So far anyway, I haven't received ANY kind of response from the company whatsoever. I really wish they provided a support e-mail address for a situation like this.By the way I performed the same procedure as far as entering my serial # @the site where you can purchase an extended warranty. The information is STILL the same as it was previously, it shows that my A2109A doesn't have a full year of warranty, only 264 day's. Now I don't know what to do, to me anyway.... being a new customer, that qualifies as poor customer service.
David

Reply
Forum Home

Community Guidelines

Please review our Guidelines before posting.

Learn More

Check out current deals!

Go Shop
X

Save

X

Delete

X

No, I don’t want to share ideas Yes, I agree to these terms