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3 Posts

05-01-2012

HK

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K1 charging problem always show 00%

2012-05-01, 2:15 AM

Just got a new K1 10 days ago and it works fine until now.  Battery level drops to 0% and it could not charge at all. I can use it with the power plug in.  The battery icon on the status bar show "?".  It seems it's hardware problem and system doesn't recognize the battery anymore.  I shutdown and charge it and it shows 00% and it never goes up after a few hours. I tried it on 2 spare chargers and the results are the same so I have eliminated the problem of the charger.  Any idea ? Any help would greatly appreciated.

 

James

 

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135 Posts

08-22-2011

Singapore

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Re: K1 charging problem always show 00%

2012-05-03, 12:21 PM


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955 Posts

01-05-2010

INDIA

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Re: K1 charging problem always show 00%

2012-05-04, 7:51 AM

Hello iJamesTang and welcome to community,

 

The issue could be with battery, as the device is new I would suggest you to contact the support center and get the service.

 

Country or RegionLanguageTelephone numberHours of operation
Hong Kong Cantonese
English
Mandarin
ThinkPad (Technical enquiry hotline): 2516-3939 (Hong Kong) 9 AM - 5 PM
Monday - Friday

 

 

Best Regards,

Tanuj


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