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5 Posts

03-02-2021

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Lenovo M10 FHD plus TP-X606F with Alexa ring doorbell notification and answer doorbell

2021-03-02, 14:55 PM

Hi,

Anyone know how to set up Alexa show mode to get ring doorbell notification and answer doorbell.

Alexa app doesn't detect the tablet show mode properly, it shows up in Alexa device in the app but cannot be choose in ring doorbell.

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2876 Posts

11-04-2019

United States of America

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Re:Lenovo M10 FHD plus TP-X606F with Alexa ring doorbell notification and answer doorbell

2021-03-02, 16:26 PM

 

Welcome to the Community Forums @c8chiu!

 

Great to have you here!

 

You may follow the steps found in this link to see some steps on how you can get to have the Tab M10 FHD Plus to be seen properly in Alexa app and for it to be selected for your in-ring doorbell as well.

Make sure that the Lenovo Tab M10 FHD Plus is updated to its latest version and so with the Alexa app as well.

 

Thanks,

Adriel_lenovo

Lenovo Support

 



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5 Posts

03-02-2021

Canada

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Re:Lenovo M10 FHD plus TP-X606F with Alexa ring doorbell notification and answer doorbell

2021-03-02, 17:10 PM

Hi,

 

My Lenovo Show mode and ring doorbell are already in the alexa app as you can see in the screenshot files.

My issue:

1. under lenovo show mode device, "Home Screen Background" doesn't work (show in the screenshot files).

2. under ring doorbell, no lenovo show mode device, it just have my echo dot and show5.

 

my question is what cause for these issues and how to fix it? it seems like alexa app has trouble to fully recognize the lenovo show mode. I hope it's not a bug that can be fixed.

it will be so disappointed if it's a bug that cannot fix as it's the main reason i buy this tablet that so i can see outside the door when someone ring the bell.

thank you

 

Mark

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2876 Posts

11-04-2019

United States of America

284 Signins

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  • Posts: 2876
  • Registered: ‎11-04-2019
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  • Message 4 of 7

Re:Lenovo M10 FHD plus TP-X606F with Alexa ring doorbell notification and answer doorbell

2021-03-02, 21:22 PM

@ c8chiu wrote:

Hi,

 

My Lenovo Show mode and ring doorbell are already in the alexa app as you can see in the screenshot files.

My issue:

1. under lenovo show mode device, "Home Screen Background" doesn' work (show in the screenshot files).

2. under ring doorbell, no lenovo show mode device, it just have my echo dot and show5.

 

my question is what cause for these issues and how to fix it? it seems like alexa app has trouble to fully recognize the lenovo show mode. I hope it' not a bug that can be fixed.

it will be so disappointed if it' a bug that cannot fix as it' the main reason i buy this tablet that so i can see outside the door when someone ring the bell.

thank you

 

Mark

 

Thanks for the update @c8chiu!

 

Check first if there's an update to the Alexa app itself through the My games & apps section of Google Play store.

If there's none, it would be advisable to have this be reported directly to the Alexa app support itself so that this can be checked as this may seem to be a concern with the app.

 

Thanks,

Adriel_lenovo

Lenovo Support

 



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5 Posts

03-02-2021

Canada

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Re:Lenovo M10 FHD plus TP-X606F with Alexa ring doorbell notification and answer doorbell

2021-03-02, 21:55 PM

Hi,

 

Yes. It's up-to-date.

 

Version 1.0.2652.0.

Where to report the error in Alexa app?

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5 Posts

03-02-2021

Canada

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  • Posts: 5
  • Registered: ‎03-02-2021
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Re:Lenovo M10 FHD plus TP-X606F with Alexa ring doorbell notification and answer doorbell

2021-03-04, 16:32 PM

Hi,

I just contacted alexa app technician support from amazon and they said the lenovo show mode is not compatible for Canadian market, so the function will not work.

Can you confirm it?

i will have to contact customer service to return the device.

thank you

Mark 

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2876 Posts

11-04-2019

United States of America

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  • Message 7 of 7

Re:Lenovo M10 FHD plus TP-X606F with Alexa ring doorbell notification and answer doorbell

2021-03-05, 15:36 PM

 

Thanks for responding @c8chiu!

 

Usually, features like this should work especially if it's something that came out of the box but since the feature needs to use the Alexa app itself which is connected to Amazon Cloud services/servers, we cannot tell on which features they can support not unless other members here at the Community Forums also experiences this same issue.

 

Thanks,

Adriel_lenovo

Lenovo Support

 



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