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4 Posts

11-21-2020

United Kingdom of Great Britain and Northern Ireland

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Lenovo M10 Plus (2nd Gen) - Disney + does not play video after android 10 update

2020-11-23, 8:45 AM

Hi, after updating the tablet to android 10, the Disney + stopped playing video. The audio is fine and when you slide the bar the movie frames at the bottom are showing, but once you start playing the main screen stays black. Any ideas, help?

Thank You

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31 Posts

05-09-2020

United Kingdom of Great Britain and Northern Ireland

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Re:Lenovo M10 Plus (2nd Gen) - Disney + does not play video after android 10 update

2020-11-28, 5:08 AM

Not sure if  this may be useful  but have you tried  changing the default  media player to may be VLC player or MX player both are free apps that can play most any content.

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4 Posts

11-21-2020

United Kingdom of Great Britain and Northern Ireland

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Re:Lenovo M10 Plus (2nd Gen) - Disney + does not play video after android 10 update

2020-12-13, 22:27 PM
Hi, thanks, this did not work. It looks like there is a wider issue with updating the tablet to android 10. Sadly Lenovo is not helping at all
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10 Posts

12-21-2020

United States of America

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Re:Lenovo M10 Plus (2nd Gen) - Disney + does not play video after android 10 update

2020-12-21, 5:33 AM

Same problem here. 

The Pea**bleep** app also has the same problem. An update would be lovely since I just received this tablet 5 days ago. 

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10 Posts

12-21-2020

United States of America

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Re:Lenovo M10 Plus (2nd Gen) - Disney + does not play video after android 10 update

2020-12-21, 5:48 AM

I found what causes the problem.

The problem for me started after I changed the "Color Mode" temperature from Standard to Warm.

Switched back to Standard and the video apps started working again. Very strange bug. 

The bug also happens when you change color mode color temperature to Cold.

So leave it at standard for the time being. 

Open Settings>Display>Color Mode Make sure BOTH Color Mode and Color Temperature are set to "Standard" if they are not both on Standard the video problem while remain.

Also upon further testing this problem shows up when you turn on "Eye Protection Mode" make sure that is off as well. If this feature is on the video will not display either.

This video problem only seems to happen so far with the Disney And NBC peacook app. Amazon, hulu and Netflix don't seem to be affected...so I wouldn't blame Lenovo entirely.

 

 

 

 

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8 Posts

11-21-2020

Germany

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Re:Lenovo M10 Plus (2nd Gen) - Disney + does not play video after android 10 update

2020-12-21, 7:45 AM

Thanks for figuring out the workaround!

 

Following your hint, Disney+ is working again!

 

 

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10 Posts

12-21-2020

United States of America

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Re:Lenovo M10 Plus (2nd Gen) - Disney + does not play video after android 10 update

2020-12-21, 7:47 AM

Glad to help. 

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4 Posts

11-21-2020

United Kingdom of Great Britain and Northern Ireland

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Re:Lenovo M10 Plus (2nd Gen) - Disney + does not play video after android 10 update

2020-12-21, 18:14 PM

Thanks mate, you save the day. Changing the eye protection setting sorted it out. I would never thought this can be the problem. Honestly this Android 10 update causing so much problems. You're a gem and thanks for sharing your solution

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10 Posts

12-21-2020

United States of America

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Re:Lenovo M10 Plus (2nd Gen) - Disney + does not play video after android 10 update

2020-12-21, 18:37 PM

Yep. It was a silly problem to have especially since the Eye Protection thing is a main feature. Hopefully Lenovo gets a patch going.

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3 Posts

12-27-2020

Italy

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Re:Lenovo M10 Plus (2nd Gen) - Disney + does not play video after android 10 update

2020-12-28, 13:16 PM

I am grateful too! I had the same problem and only after your post I could work it out. Thanks! By the way... Happy New year!

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