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3 Posts

12-29-2020

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Re:Lenovo M10 Plus (2nd Gen) - Disney + does not play video after android 10 update

2020-12-29, 9:45 AM

Hi,

I have Lenovo TB-X606X. Android 10 firmware and latest version of Disney Plus.

BOTH Color Mode and Color Temperature are set to "Standard", Colour Correction is OFF, Face-recognition is OFF.

Still the problem is here, the audio is fine but once you start watching the main screen stays black.

 

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10 Posts

12-21-2020

United States of America

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Re:Lenovo M10 Plus (2nd Gen) - Disney + does not play video after android 10 update

2020-12-29, 22:54 PM

Make sure "Eye Protection" is off. Even if you set everything to Standard, once you turn on or enable "Eye Protection" it resets these variables and the problem will still be there. 

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10 Posts

12-21-2020

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Re:Lenovo M10 Plus (2nd Gen) - Disney + does not play video after android 10 update

2020-12-29, 23:42 PM
Thanks, happy new year to you as well.
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3 Posts

12-29-2020

Finland

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  • Message 14 of 38

Re:Lenovo M10 Plus (2nd Gen) - Disney + does not play video after android 10 update

2020-12-30, 10:42 AM

"Eye Protection" is  now OFF. I restarted device, No help!

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10 Posts

12-21-2020

United States of America

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Re:Lenovo M10 Plus (2nd Gen) - Disney + does not play video after android 10 update

2020-12-30, 12:38 PM

If you don't have that much data on it I would do a factory reset and without changing any settings try the apps. That's what I did. After messing around with I discovered the video bug.

Do you have multiple accounts on the tablet? After I did a reset I only kept one account on the tablet. If you are in kid mode that also changes the display with the blue light protection, you can shut that off in the kid mode settings. 

Hopefully some of this helps. 

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1 Posts

01-01-2021

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  • Message 16 of 38

Re:Lenovo M10 Plus (2nd Gen) - Disney + does not play video after android 10 update

2021-01-01, 4:44 AM

Thanks! My daughter's Christmas present works properly now! You're like the lenovo Santa

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10 Posts

12-21-2020

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Re:Lenovo M10 Plus (2nd Gen) - Disney + does not play video after android 10 update

2021-01-01, 5:35 AM

Glad the information helped. 

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3 Posts

12-29-2020

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  • Message 18 of 38

Re:Lenovo M10 Plus (2nd Gen) - Disney + does not play video after android 10 update

2021-01-04, 6:47 AM

Everything you tell I've done, twice.
I have lost hope in this relationship. Thaks anyway.

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5 Posts

12-16-2020

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  • Message 19 of 38

Re:Lenovo M10 Plus (2nd Gen) - Disney + does not play video after android 10 update

2021-01-04, 12:51 PM

this worked thanks

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1 Posts

01-13-2021

United States of America

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  • Message 20 of 38

Re:Lenovo M10 Plus (2nd Gen) - Disney + does not play video after android 10 update

2021-01-13, 18:38 PM

I have the same problem.  Just go my tablet, was very excited, but no video on Pea**bleep** or Disney.  I have audio but no video.  Netflix and other apps work fine.

 

Any ideas how to fix?

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