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8 Posts

07-04-2021

Germany

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Lenovo P11 Pro crashes when attaching original keyboard

2021-07-04, 8:37 AM

Hi,

 

about one second after attaching the original Lenovo keyboard to the P11 pro, the tablet crashes. The following reboot with keyboard attached takes much longer than usual and ends in the Android Recovery. Booting with the keyboard attached isn't possible. When removing the keyboard, the tablet boots again normally.

 

I tried a second original keyboard, it happens with both. A factory reset did not fix the problem.

 

Any ideas?

 

Thanks for any hint, Oliver

 

 

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8 Posts

07-04-2021

Germany

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Re:Lenovo P11 Pro crashes when attaching original keyboard

2021-09-01, 11:07 AM

Hi all, good news: I just installed the recent update TB-J706F_S250260_210804_ROW and the keyboard now works! No crashes when attaching, productivity mode works - everything seems to be fine.

 

Many thanks to the folks at Lenovo who made this possible.

 

Oliver

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4869 Posts

11-04-2019

United States of America

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Re:Lenovo P11 Pro crashes when attaching original keyboard

2021-07-05, 15:05 PM

 

Welcome to the Community Forums @ OliverDiedrich!

 

Glad to have you posting here!

 

Please check if there's an available update to the Tab P11 and download/install it then connect the keyboard again and see if it will still crash.

 

You may click on this link to see the steps on how it can be updated.

 

Also, try enabling the Productivity mode manually on your Tab P11 by going to Settings > Productivity mode.

Once done, connect the default keyboard and observe the Tab P11's performance if it will crash again.

 

Thanks,

Adriel_Lenovo

Lenovo Support

 



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8 Posts

07-04-2021

Germany

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Re:Lenovo P11 Pro crashes when attaching original keyboard

2021-07-05, 17:36 PM

Hi Adriel,

thanks for your answer. The Android version is updated to Android 10 build number TB-J706F_S243005_210601_ROW. The updater doesn't offer more recent updates.

When I activate the productivity mode in the settings and attach the keyboard, the behavior doesn't change: The tablet crashes and reboots.

Any more ideas?

Thanks, Oliver

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3 Posts

06-23-2021

Taiwan,China

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Re:Lenovo P11 Pro crashes when attaching original keyboard

2021-07-06, 1:14 AM

I am also troubled by the same problem

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4 Posts

07-06-2021

Singapore

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  • Message 5 of 77

Re:Lenovo P11 Pro crashes when attaching original keyboard

2021-07-06, 11:20 AM

@ OliverDiedrich wrote:

Hi Adriel,

thanks for your answer. The Android version is updated to Android 10 build number TB-J706F_S243005_210601_ROW. The updater doesn' offer more recent updates.

When I activate the productivity mode in the settings and attach the keyboard, the behavior doesn' change: The tablet crashes and reboots.

Any more ideas?

Thanks, Oliver

 

 

Same. On Android 10 build number TB-J706F_S243005_210601_ROW, recently updated on 6 Jul. [Shucks.. forgot to turn off auto-update]

 

Original keyboard triggers bootloop immediately once attached. Pls resolve quickly. Thank you. 

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3 Posts

07-06-2021

Korea (the Democratic People's Republic of)

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  • Message 6 of 77

Re:Lenovo P11 Pro crashes when attaching original keyboard

2021-07-06, 15:03 PM

Lenovo P11 Pro crashes when attaching original keyboard
Lenovo P11 Pro crashes when attaching original keyboard
Lenovo P11 Pro crashes when attaching original keyboard
Lenovo P11 Pro crashes when attaching original keyboard
Lenovo P11 Pro crashes when attaching original keyboard

,PLZ solve QUICKLY

,PLZ solve QUICKLY

,PLZ solve QUICKLY

,PLZ solve QUICKLY

,PLZ solve QUICKLY

 

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Re:Lenovo P11 Pro crashes when attaching original keyboard

2021-07-05, 7:05 AM

Welcome to the Community Forums @ OliverDiedrich!

Glad to have you posting here!

Please check if there's an available update to the Tab P11 and download/install it then connect the keyboard again and see if it will still crash.

You may click on this link to see the steps on how it can be updated.

Also, try enabling the Productivity mode manually on your Tab P11 by going to Settings > Productivity mode.

Once done, connect the default keyboard and observe the Tab P11's performance if it will crash again.

Thanks,

Adriel_Lenovo

Lenovo Support

------------------------------------------------------------------------------------------------------

- After seeing the answers above, I can't do all of these methods.

- Many people are very suffering from this.

 

 

Moderator comment: Post merged in and edited to conform with the Community Rules. Keep it clean. (NateS)

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4869 Posts

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United States of America

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  • Message 7 of 77

Re:Lenovo P11 Pro crashes when attaching original keyboard

2021-07-06, 15:22 PM

@ OliverDiedrich wrote:

Hi Adriel,

thanks for your answer. The Android version is updated to Android 10 build number TB-J706F_S243005_210601_ROW. The updater doesn' offer more recent updates.

When I activate the productivity mode in the settings and attach the keyboard, the behavior doesn' change: The tablet crashes and reboots.

Any more ideas?

Thanks, Oliver

 

Thanks for the update @ OliverDiedrich!

 

We've already forwarded this concern to the relevant team since there are other users from other boards who stated that they're also encountering the same issue though, we're yet to receive any updates as of the moment towards this concern.

 

You may also check this post for additional reference towards the other users who are experiencing the same issue.

 

Thanks,

Adriel_Lenovo

Lenovo Support

 



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8 Posts

07-04-2021

Germany

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  • Message 8 of 77

Re:Lenovo P11 Pro crashes when attaching original keyboard

2021-07-06, 18:17 PM

Hi @Adriel_lenovo ,

thanks for the information and the hint to the other form. Looks as if it is a software problem, maybe especially with German keyboards as mine.

So I won't send back my keyboard but wait for the next firmware update in the hope that it fixed the keyboard problem.

Oliver

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15 Posts

06-25-2021

Germany

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  • Message 9 of 77

Re:Lenovo P11 Pro crashes when attaching original keyboard

2021-07-07, 6:53 AM

Nice to hear that this problem has already been reported to the Lenovo developers.

 

There was already a test in the xda forumto flash a newer firmware version. But this ended in a bootloop:

https://forum.xda-developers.com/t/in-depth-review-of-the-lenovo-tab-p11-and-tab-p11-pro.4205737/page-12

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1 Posts

07-10-2021

Korea (the Republic of)

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  • Message 10 of 77

Re:Lenovo P11 Pro crashes when attaching original keyboard

2021-07-10, 1:27 AM

Hi, @Adriel_lenovo ,
I'm a Korean who uses the same version. 
I was surprised at first because I thought there was a problem with my tablet. I only watch OTTs such as Netflix and TVing on this tablet. So there's nothing wrong with it.

The same problem occurred every time the keyboard was attached continuously. So I looked it up and saw this article.
This is a tablet where my parents watch videos. I hope it will be solved quickly. 

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