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26 Posts

06-01-2021

United Kingdom of Great Britain and Northern Ireland

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  • Message 31 of 77

Re:Lenovo P11 Pro crashes when attaching original keyboard

2021-07-28, 17:49 PM
so to confirm, is this only happening with the chinese variant (Xiaoxin)?
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10 Posts

07-19-2021

Italy

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  • Message 32 of 77

Re:Lenovo P11 Pro crashes when attaching original keyboard

2021-07-29, 5:06 AM

Mine is the chinese version, with the global image. No manual installations of android, no jailbreaks or whatsoever, so OTA should work normal...

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1 Posts

07-29-2021

Korea (the Republic of)

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  • Message 33 of 77

씨발 새끼들아 Re:Lenovo P11 Pro crashes when attaching original keyboard

2021-07-29, 10:32 AM
ㅆㅂㅋㅋㅋㅋㅋ 내려보다가 깜놀ㅋㅋ 나도 키보드 안됨 ㅜㅜ
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5614 Posts

11-04-2019

United States of America

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  • Message 34 of 77

Re:Lenovo P11 Pro crashes when attaching original keyboard

2021-07-29, 16:13 PM

 

Hello all!

 

We've already forwarded this to the relevant or responsible team for this to be checked however, the relevant or responsible team confirmed to us that you are unfortunately using a different image on your device (Tab P11 Pro) than the one originally intended for the model.

 

For this reason, the error then occurs after the last update. With this, it is not possible to have this be fixed via an OTA (over the air) update since it would then apparently destroy the functionality of other devices that also use the intended image version.

 

Our technicians also recommend contacting the seller/store where the Tab P11 Pro was purchased in this regard.

 

Thanks,

Adriel_Lenovo

Lenovo Support



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11 Posts

07-11-2021

Australia

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  • Message 35 of 77

Re:Lenovo P11 Pro crashes when attaching original keyboard

2021-07-29, 20:29 PM

So, make long story short, does that mean this issue is not your team's responsibility to fix it? Then who gonna do that? Or banggood (where I bought my device) or others store need to fix this? Then how????

 

If that was the case, sorry but the best support award of this century would belong to you, Lenovo! Please take a bow!

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26 Posts

06-01-2021

United Kingdom of Great Britain and Northern Ireland

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  • Message 36 of 77

Re:Lenovo P11 Pro crashes when attaching original keyboard

2021-07-29, 20:44 PM

it doesn't mean it can't be fixed via non-OTA methods  ;)

 

you might just have to wait for the Chinese devs to issue some kind of fix in their next ROM, as it seems to be a problem with their compilation. Until then, downgrade to the last working img and turn off all automatic updating.

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1 Posts

07-13-2021

Brazil

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  • Message 37 of 77

Re:Lenovo P11 Pro crashes when attaching original keyboard

2021-07-29, 21:05 PM

How can I do that?

Where can I find the proper ROM?

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11 Posts

07-11-2021

Australia

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  • Message 38 of 77

Re:Lenovo P11 Pro crashes when attaching original keyboard

2021-07-29, 21:09 PM
But Chinese devs, as I believe, only work on ZUI ROM (Chinese version). So from now on we can only stick to Chinese version, can't we?
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26 Posts

06-01-2021

United Kingdom of Great Britain and Northern Ireland

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  • Message 39 of 77

Re:Lenovo P11 Pro crashes when attaching original keyboard

2021-07-30, 3:04 AM

check back on page 2 for keshon's post.

 

can't you just just change the language on the chinese rom? i can't test it myself.

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11 Posts

07-11-2021

Australia

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  • Message 40 of 77

Re:Lenovo P11 Pro crashes when attaching original keyboard

2021-07-30, 4:04 AM
Thanks but that was not what I meant. I managed to bring my device back to old global firmware by flashing ZUI ROM (big thanks to keshon). But then what happens next? Regarding to what they said, this Xiaoxin Pad Pro will be no longer treated like P11 Pro, wont it?
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