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3 Posts

08-01-2021

Australia

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  • Message 51 of 77

Re:Lenovo P11 Pro crashes when attaching original keyboard

2021-08-02, 23:57 PM

@ jason@BK wrote:

Dear Rock,I missed USB driver installation process.Please redownload pdf file again. I add driver installation process.You also should run "QOSTP_2.7.496/Driver/Qualcomm USB Driver V1.0.exe" also.

 

Jason, thanks again for the guide. Only issues I had was the guide gives me an outdated version of the QPST program, which doesn't have the driver. I managed to find it using the URL from the downloaded folder so it was all good.

 

Other than that everything worked a treat and i now have a tablet working with the keyboard again, so I'm number one Son-In-Law (for now).

 

I ended up going to the software version you recommended as I didn't want to risk going to the other one in case it didn't work - best to stick to something reliable.

 

Good news that the devs are looking at fixing the issue overall so I will stay tuned to this discussion for when and how successful it is before I take the plunge and update again.

 

Cheers,

 

Rock

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45 Posts

12-10-2020

Australia

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  • Message 52 of 77

Re:Lenovo P11 Pro crashes when attaching original keyboard

2021-08-03, 8:38 AM

@ Ala_Lenovo wrote:

Hi all!

 

I'm writing with some good news!

 

Although this issue is out of standard warranty scope, the developers took interest in it due to the high volume of feedback from the forum.

 

They are currently working on a new OTA update, that should fix this issue. According to our estimates, the update should be ready in the first half of September. I will share more updates with you as soon as I receive them.

 

Best regards,

 

 

While this issue doesn’t really affect me directly (I don’t use the keyboard) I still want to say thank you to the devs for going out of their way to fix this.
 


@Ala_Lenovo
 
I’ve seen mention of at least two more recent firmware releases since 210601 for the TB-J706F. I believe they are 210702 and 210713. However, these versions are still not available via OTA for me. Also, they are not yet available via LMSA (Rescue and Smart Assistant) either. This seems strange as LMSA usually downloads the most recent firmware available.


Have 210702 and 210713 been pulled pending investigation of this bug? If so, will they now be reinstated?

 

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8 Posts

07-04-2021

Germany

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  • Message 53 of 77

Re:Lenovo P11 Pro crashes when attaching original keyboard

2021-08-03, 10:31 AM
Hi Ala, great to hear! Many thanks to you and to your developers. Looking forward to the next OTA update. Oliver
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1 Posts

08-04-2021

France

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  • Message 54 of 77

Re:Lenovo P11 Pro crashes when attaching original keyboard

2021-08-04, 21:13 PM

Thanks for information.

 

I have the same issue.

When I attach an AZERTY keyboard Tab P11 Pro to my XiaoXin Pad Pro, it crashes.

 

During restart :

Android recovery

Lenovo/LenovoTB-J706F_PRC/J706F

10/QKQ1.200428.002/S243005_210601_ROW

User/release-keys

Use volume up/down and power.

Can't load Android system. Your data may be corrupt. If you continue to get this message, you may need to perform a factory data reset and erase all user data sored on this device.

Try again

Factory data reset

 

Ironic : I can use keyboard arrows to chose between  "Try again" and "Factory data reset" !

If I detach keyboard, everything is back to normal.

 

 

So, if I wait for this update in mid-september, it will be possible to use my keyboard ?

(I hesistate to send back P11 Pro....)

 

Another question...

Does it worth to do a Factory data reset ? Is there any risk ?

I installed 4 successive updates before I tried keyboard.

 

 

Thank you !

 

 

 

 

 

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10 Posts

07-19-2021

Italy

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Re:Lenovo P11 Pro crashes when attaching original keyboard

2021-08-05, 6:14 AM

Don'to factory reset..it doesn't solve anything

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11 Posts

08-05-2021

United States of America

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  • Message 56 of 77

Re:Lenovo P11 Pro crashes when attaching original keyboard

2021-08-05, 7:53 AM

Sounds like a short. Definitely check all the pins and make sure everything is flush, make sure you dont have any frayed or twisted/damaged wires.

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10 Posts

07-19-2021

Italy

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  • Message 57 of 77

Re:Lenovo P11 Pro crashes when attaching original keyboard

2021-08-13, 9:01 AM

My tablet still resets when attached to the keyboard.. uff

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1 Posts

08-18-2021

United States of America

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  • Message 58 of 77

Re:Lenovo P11 Pro crashes when attaching original keyboard

2021-08-18, 2:54 AM

I am having the same issue...is this not resolved yet?...it was reported in July and no fix so far ?..will return if not solved asap

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11 Posts

07-11-2021

Australia

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Re:Lenovo P11 Pro crashes when attaching original keyboard

2021-08-31, 20:39 PM

Hello everyone, it's first day of September and I've been waiting here from July, hope someone still remember their promise and are working hard on it. Looking forward...

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8 Posts

07-04-2021

Germany

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  • Message 60 of 77

Re:Lenovo P11 Pro crashes when attaching original keyboard

2021-09-01, 11:07 AM

Hi all, good news: I just installed the recent update TB-J706F_S250260_210804_ROW and the keyboard now works! No crashes when attaching, productivity mode works - everything seems to be fine.

 

Many thanks to the folks at Lenovo who made this possible.

 

Oliver

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