Hi,

Maybe this has been asked/answered before for the Lenovo smart paper, but I couldn't find it.

On my device when writing on a pdf with the pen in the native app the text stays the same size when zooming in/out of the document, and also when rotating the pdf the text does not rotate. Meaning the text will actually move around in the document I have tried to attach pictures to show the issue. It's the same text, written once, in all 3 pictures just the document zommed in and rotated. This makes it quite difficult to use the annotations feature for the pdf.

Is there anyway to fix this, or will there be a firmware update for this maybe? I believe I'm on the latest firmware version, SP101FU_S001296_231124_ROW.

Thanks 

Hi juno4621,

Welcome to the Lenovo Community!

Thank you for bringing this to our attention. Though, I advise you to check out the following posts below for reference:

https://forums.lenovo.com/t5/Lenovo-Android-based-Tablets-and-Phablets/Lenovo-Smart-Paper-Incorrect-alignment-of-handwritten-text-on-shared-PDF/m-p/5236086?page=2

https://forums.lenovo.com/t5/Lenovo-Android-based-Tablets-and-Phablets/Lenovo-Smart-Paper-pdf-handwritting-in-Library-default-app/m-p/5242978?page=1#6062205

Thanks,
Adriel_Lenovo

Hi,

Thank you for your response. It does seem like those posts describe similar problems, but I think I have later firmware updates than what is referred to in those posts. Does that mean that there are no fix yet, but maybe in the future? Cheers.

@juno4621 wrote:

Thank you for your response. It does seem like those posts describe similar problems, but I think I have later firmware updates than what is referred to in those posts. Does that mean that there are no fix yet, but maybe in the future? Cheers.

Hello again,

I'll check this with our team and get back here as soon as I get a response from them. As for the PDF file and text not rotating when you rotate the screen's orientation, see if a factory reset will help. You may do that by going to Settings > Factory Reset. Make sure to back-up your files first to avoid data loss.

- Adriel_Lenovo

Again, thank you for your fast response. Factory reset didn't change anything, but hopefully it can be fixed since apart from this pdf annotations issue I'm experiencing I'm really loving this eink tablet :) 

Regards

Hi,

Again, thank you for your response. To me it seems strange that the text written in the pdf shouldn't follow the scaling or rotation of the pdf. It makes it difficult to write in a pdf document and I haven't seen this in many other pdf apps. For example the WPS Office app installed in the device has correct scaling and rotation for annotated text, but it's just really slow. Anyway, if that's the way it's supposed to be than thank your for confirming it.

Regards.

Hi juno4621,

Thank you for your feedback. We understand your concern and will take it into consideration for future updates. We appreciate your patience and understanding. If you have any more questions or need further assistance, feel free to ask.

Regards,
Adriel_Lenovo

I bought this device and had to start the return process again. I don't know what kind of mindset you designed this device with, but I need to be able to zoom in on my PDFs and take notes, zoom in on my notes and use them as small notes. As far as I understand, you are stating that this device, which cannot fulfill even the most basic function, will not be able to fulfill this feature in the near future. How logical is it to put this device on the market with a serious defect? Is your aim to discredit the Lenovo company, which is nothing but a loss? I wish I had researched and bought it earlier on Youtube (without trusting Lenovo quality) These features are available in all your competitors and you say that this cannot be done. I think you should turn back from this mistake as soon as possible. Fortunately, I have the right to return and I have started the process in my country.

Hi ByNeon,

Welcome to the Lenovo Community!

I'm sorry to read about your dissatisfaction with the Lenovo Smart Paper. We understand your need for the zoom and note-taking feature on PDFs and we appreciate your feedback. We are constantly working on improving our products and services based on customer feedback. I will also forward your concerns to our development team for consideration in future updates.

By the way, we still advise you to regularly check the Lenovo Smart Paper for any updates and its FAQs for the latest news, or announcement. If you have any other questions or need further assistance, please don't hesitate to ask.

Best regards,
Adriel_Lenovo