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2358 Posts

11-04-2019

United States of America

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  • Message 11 of 15

Re:Lenovo Tab M10 HD app problems

2021-02-23, 17:31 PM

 

Thanks for responding @Steve0000!

 

Yes, the Rescue and Smart Assistant tool can be also use by Lenovo devices.

Make sure to follow the instructions in order to install it successfully and use it to your device as well.

 

Thanks,

Adriel_lenovo

Lenovo Support

 



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7 Posts

02-16-2021

United States of America

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  • Message 12 of 15

Re:Lenovo Tab M10 HD app problems

2021-02-25, 16:09 PM

@Adriel_lenovo 

So going through the setup process now for a 3rd time and the above recommendation did not work.  It is better but my apps are still just randomly closing.  I have heard back from the devs, and of course they said they are passing it on to someone higher up to look at and have yet to hear back.. 

 

Not sure what to do now..

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2358 Posts

11-04-2019

United States of America

259 Signins

22967 Page Views

  • Posts: 2358
  • Registered: ‎11-04-2019
  • Location: United States of America
  • Views: 22967
  • Message 13 of 15

Re:Lenovo Tab M10 HD app problems

2021-02-25, 17:21 PM

@ Steve0000 wrote:

@Adriel_lenovo 

So going through the setup process now for a 3rd time and the above recommendation did not work.  It is better but my apps are still just randomly closing.  I have heard back from the devs, and of course they said they are passing it on to someone higher up to look at and have yet to hear back.. 

 

Not sure what to do now..

 

 

Thanks for the update @Steve0000!

 

It would be advisable to wait for the developers response about this concern for now since you've already reported this to them.

Though, you may also try to bring the Tab M10 HD to any local service providers near your area so that they can inspect it on their end as well just to verify if there's a hardware concern with the machine.

 

Regards,

Adriel_lenovo

Lenovo Support

 



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7 Posts

02-16-2021

United States of America

5 Signins

10 Page Views

  • Posts: 7
  • Registered: ‎02-16-2021
  • Location: United States of America
  • Views: 10
  • Message 14 of 15

Re:Lenovo Tab M10 HD app problems

2021-02-25, 17:59 PM

@Adriel_lenovo 

LOL there is no providers near my address..  That is helpful....  I did buy the extended warranty so should I go that route?

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2358 Posts

11-04-2019

United States of America

259 Signins

22967 Page Views

  • Posts: 2358
  • Registered: ‎11-04-2019
  • Location: United States of America
  • Views: 22967
  • Message 15 of 15

Re:Lenovo Tab M10 HD app problems

2021-03-04, 20:22 PM

 

Thanks for replying @Steve0000!

 

Apologies for the late response as well.

 

You may definitely get in touch with our Lenovo phone support at 877-453-6686 or click this link instead for further assistance/troubleshooting and for them to check its warranty entitlement as well especially if it may require repairs for it to function properly again.

 

Thanks,

Adriel_lenovo

Lenovo Support

 



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