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3 Posts

10-18-2012

London

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Locking screen problem with A1 tablet

2012-10-18, 18:07 PM

Hello, I've registered in this forum just to ask this question, as I couldn't find any solution neither asking Google nor reading this forum .

The problem is when I lock my screen, either waiting for it to lock itself or pressing the button, the tablet becomes crazy, stops working and it restarts itself, there is nothing I can do about that, locking my screen is useless, but I need to do it.

Has this happened to anyone here? is there any solution?

 

Thanks.

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1244 Posts

11-02-2011

India

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Re: Locking screen problem with A1 tablet

2012-10-25, 12:48 PM

Hi

 

Welcome To Lenovo Community

 

We are really sorry to hear about the issue you are facing,  


Please try the following on Home screen tap the small grey gear just middle left on the Launch Zone, Choose "Messages from Lenovo" and tick the top option: Click here, to stop receiving messages.

 

Also try the following if above steps have not resolved the issue

 

1. Shutdown the Unit

2. Remove all external devices or cards

3. Switch on the system

4. Now put it to stand by or leave it ideal for some time

5. Now try to wake-up  the tablet  and Launch any App

6. If the issue is resolved, then connect the external devices one by one

7. If you are getting the same issue then you may have to get the Tablet Operating system re-imaged

 

Do give this a try and let us know  

 

 

 

Hope This Helps

Cheers!!!

 

 

 

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3 Posts

10-18-2012

London

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  • Registered: ‎10-18-2012
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  • Message 3 of 4

Re: Locking screen problem with A1 tablet

2012-10-28, 20:48 PM

Thanks for the help but nothing worked. The first thing about stop receiving messages is not in this tablet, when I tap on the gear it opens a menu to select the Launch Zone Settings.

I have also tried a factory reset, starting the tablet with the '-' volume button pressed, but the problem is still there.

What else can I do?

 

Thanks for helping.

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139 Posts

07-26-2012

Florida

262 Signins

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  • Posts: 139
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  • Message 4 of 4

Re: Locking screen problem with A1 tablet

2012-10-29, 15:30 PM

Return it for repair if it is under warranty. You should not have to deal with issues like that.

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