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2 Posts

10-25-2019

US

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  • Registered: ‎10-25-2019
  • Location: US
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M10 with Alexa Dock, After Update it switches from charging to not charging every 5-10 minutes

2019-10-25, 2:16 AM

After performing the last update, my M10 switches from charging to not charging back and forth every 5-10 minutes causing an annoying vibration notification.

 

It did not previously do this.

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222 Posts

08-02-2018

PH

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  • Posts: 222
  • Registered: ‎08-02-2018
  • Location: PH
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Re: M10 with Alexa Dock, After Update it switches from charging to not charging every 5-10 minutes

2019-10-25, 9:31 AM

Hi bradjohnson! Thanks for posting in our community. What are the steps you have tried so far? Please try the steps below and let us know if that will help us resolving your case.

 

  • Check the power cable for the dock. The cable must be firmly plugged into the back of the dock and into the adapter, and the adapter must be connected to a working outlet.
  • Make sure that the magnetic contacts are connected between the dock and the tablet. The back of the device shell has two small, metal contacts. The contacts magnetically connect to two metal pins on the dock.

 



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