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9024 Posts

08-17-2015

Slovakia

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  • Posts: 9024
  • Registered: ‎08-17-2015
  • Location: Slovakia
  • Views: 570168
  • Message 1 of 1

Phone or Tablet Is Not Charging

2020-03-10, 10:05 AM

Lenovo in-box charger is required to properly charge the tablet (DO NOT use third party or other chargers as they will hinder charging and cause battery issues)
 

1. Check hardware status
 

• Verify that the device, charger, and USB cable have no physical or liquid damage.
• Check the USB connections for corrosion and bent pins.
• The USB cable should be secured firmly in the charging port with very little mobility.
 

2. Charge the tablet
 

Charge your device using the included Lenovo Charger for at least 1 hour. The battery charging indicator may take up to 10 minutes to appear on the tablet's screen.
 

3. Power on the tablet
 

Disconnect the phone or tablet from the charger, and then attempt to turn it on by pressing and holding the Power key for 15-20 seconds.
 

• If the device turns on, the device needs to be charged. Turn off the device and reconnect it to the Lenovo Charger until it is fully charged.
If the device fails to turn on after performing the troubleshooting steps above, the device needs to be serviced.

 

Juraj
German, Czech & Slovak Community Lead


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