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06-30-2017

Mexico

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Repair Service Turnaround Time

2017-06-30, 15:12 PM

Hi.   I sent my phablet in for repair about 5 weeks ago.   The repair status says in progress anytime I check it.  What is the turn around time for repairs?  It is a phablet that was not charging any longer.  It was only a few months old so its a warranty repair.  Have never received an email or any type of communication from lenovo.   Any help is appreciated.  Thanks

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12434 Posts

11-30-2015

Philippines

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Re: Repair Service Turnaround Time

2017-06-30, 16:18 PM

Hi Shavonm,

 

Welcome to the Community Forums.

 

Standard turnaround time is 5 business days starting at the time it was received in the facility.

One of the delays may be non-availability of replacement parts at the time of repair which on such scenario it would be best to call in technical support at 877-453-6686 so you can discuss status and options best for you.

 

Hope this help answer your query.

 

Regards

 



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5 Posts

06-30-2017

Mexico

5 Signins

29 Page Views

  • Posts: 5
  • Registered: ‎06-30-2017
  • Location: Mexico
  • Views: 29
  • Message 3 of 3

Re: Repair Service Turnaround Time

2017-06-30, 20:10 PM
Thanks for your response. Very helpful. Hopefully it will come back soon.
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