I've had my Lenovo Tablet for over a year now and suddenly about 2 weeks ago, the Screenshot function has stopped working completely. I've gone through Settings, done a Full System Diagnostic, turned the tablet fully off and let it reboot but still, it doesn't work. The rest of the tablet works fine. The functions of how to take one, I already know as you press the volume down button along with the power button. But still nothing.

Is there something that I have missed so to turn it back on incase it was disabled? 

Bearing in mind when I purchased it, it was brand new.

I hope that you can help with a resolution to this.

Thanks

Hello @Exodus_1 ,

Welcome to the Lenovo Community!

And I'm sorry to know that you're having difficulties taking a screenshot on your tablet. May I ask, what Lenovo tablet do you have? Please provide its exact MTM number (ex. Z1DN0000US) here so that we can check its specs. Also, when did you start to encounter it? Did you make any changes on the tablet before it happen?

For now, see if you can still take a screenshot on the tablet by swiping down from the top of the Home screen. From there, please look and tap the Screenshot icon to enable or disable the function. If you can't find the icon, tap on the pencil icon to reveal hidden icons. Aside from that, I suggest you to check if this only happen when you use a specific app. By the way, see to it that the tablet's already updated to its latest version.

Thanks,
Adriel_Lenovo

Hi

Thanks for getting back to me.

I've taken a photo of the label (see attached). Is that any help? The label was taken from my phone's camera

As for updating the system, I received it the other day and is now upto date.

I'd say the screenshot setting stopped working within the past week. I tried what else you suggested and it's a no go.

Chris

MOD: Attachment containing serial number removed as it's a privacy risk on a public forum. MTM is ZA940237GB - Doc

Forgot to mention..

It's a Lenovo Tab P11 Plus

Forgot to mention..

It's a Lenovo Tab P11 Plus

@Exodus_1 wrote:

Forgot to mention..

It's a Lenovo Tab P11 Plus

Thanks for getting back to us,

And thanks for providing the device's details, appreciate it!

Please proceed to reset the tablet to its factory settings instead inside the Recovery Console menu by following the steps in this video. Just make sure to back-up your files first to avoid data loss. Once done, proceed with this initial setup, then check if you can now take or capture screenshots successfully again.

Please tell us how it goes this time.

- Adriel_Lenovo