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Service Center Complaint - Thailand

2020-10-18, 9:19 AM

On October 6, 2020 I took a Tab 4 M10 Plus with the power cable and adapter into the Lenovo Service Center in Bangkok for service as the unit would not boot.  It was repaired under warranty and supposedly the battery and main board were replaced. I returned to the service center on October 17 to pick up the unit.  I attempted to boot the unit in the reception but the unit was dead.  I was told to take the unit and charge it for 12 hours. 24 hours later the unit is still dead and will not charge.  How can Lenovo repair and test a repaired unit if their technicians will not even take time to charge a repaired unit's battery?  (I will never buy another Lenovo product!)



Admin note: picture showing system serial number removed to avoid potential abuse.


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Re:Service Center Complaint - Thailand

2020-10-20, 13:02 PM

Hello and welcome to Community,


Sorry for the delayed response, I have reached out to the appropriate team requesting your situation be reviewed and resolved soonest.




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