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3 Posts

04-17-2018

NL

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Tab 4 10 plus wifi/internet problem - fix please!!

2018-04-17, 17:20 PM

Hi, 

 

I bought my Lenovo Tab 4 10 Plus in august 2017 and been happy with it for a while. But since i got the latest firmware update my wifi got broken. It keeps disconnecting every 5 to 20 minutes or so depending on how much data is being put through I think. Wifi stays on but somehow the tablet can't receive or send any data and all apps display a connection problem when it happens. I have already reset my tablet back to factory defaults and it didn't solve anything.

 

Also it doesn't matter if I use 5ghz or 2,4ghz wifi band. With both bands I got the same issue(with same timeframes) and it only started happening since the latest firmware update TB-X704F_S000053_180122_ROW. I've had many other firmware updates before without a problem but since i got this latest update wifi got broken. I have a brand new Asus wifi router (RT-AC88U) which really isn't the problem here.

 

Lenovo you need to do something about this fast because this problem has been going on for far too long already (over 2 month) and still theres no new update to fix this.

 

I'm starting to think that lenovo simply doesn't care otherwise there would have been a new update out to fix this already. And don't dare to tell me any of the bull**bleep** to return it to my local retailer.

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9 Posts

04-27-2018

DE

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Re: Tab 4 10 plus wifi/internet problem - fix please!!

2018-04-27, 19:08 PM

I have the same problem with my tab 4 10 plus. Lenovo have to do something. 

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28 Posts

02-02-2018

IT

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Re: Tab 4 10 plus wifi/internet problem - fix please!!

2018-05-01, 13:30 PM

Hello, I did not have this problem. Maybe you're experiencing incompatibility between router and device.

Cano you check if you have this problem?

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9 Posts

04-27-2018

DE

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Re: Tab 4 10 plus wifi/internet problem - fix please!!

2018-05-01, 13:50 PM

Hello, the problem began with the new update. Before that everything was ok.

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28 Posts

02-02-2018

IT

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  • Message 5 of 48

Re: Tab 4 10 plus wifi/internet problem - fix please!!

2018-05-01, 13:57 PM

I know what you mean, but some time ago I updated my laptop and then had a similar problem with my wifi network and I had to change something in the router settings (I don't remember what, maybe the width from "auto 20/40" to "20mhz"). I preferred to maintain this setting instead of trying to reset, wipe or similar things. A friend of mine said that it is a driver bug, because it worked before the update.

I am not offering you a solution, but maybe a temporary workaround.

Please can you check if you have that touchscreen problem? Because I want to know if it is a normal behaviour or if I have a faulty unit. Thanks!

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28 Posts

02-02-2018

IT

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  • Message 6 of 48

Re: Tab 4 10 plus wifi/internet problem - fix please!!

2018-05-01, 16:56 PM

I will write some things that I would try to do in your situation:

- Wipe cache. You should follow these steps http://www.hardreset.info/devices/lenovo/lenovo-tab-4-10-plus-lte/hardreset/first-method/ but in the 5th step you should select "wipe cache partition". Then the tablet will reboot and reconstruct cache files, it will take a little longer than a normal power on.

- In wifi/advanced, i would try to uncheck every option (like scan for location, avoid poor connections, bluetooth scan and so on...) following with a reboot of the device

- I would also try to change wifi security settings: if you are using WPA/TKIP for security, try changing to WPA2/AES.

If no success, I don't have any idea!

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9 Posts

04-27-2018

DE

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  • Message 7 of 48

Re: Tab 4 10 plus wifi/internet problem - fix please!!

2018-05-01, 17:06 PM

Thanks, I hope it works

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1 Posts

06-18-2012

Hungary

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  • Message 8 of 48

Re: Tab 4 10 plus wifi/internet problem - fix please!!

2018-05-06, 7:13 AM

I have the same problem with my Tab4 10 Plus Tablet LTE except that it has problem only with 5G network.

Fortunatley on 2.4 it is working for me fine.

But it is very annoying I cannot use my faster connection.

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4297 Posts

11-18-2012

US

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  • Message 9 of 48

Re: Tab 4 10 plus wifi/internet problem - fix please!!

2018-05-18, 14:49 PM


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9 Posts

04-27-2018

DE

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  • Message 10 of 48

Re: Tab 4 10 plus wifi/internet problem - fix please!!

2018-05-20, 16:05 PM

In addition to the wifi problem I also experienced a sound problem when I was using earphones. I contacted Lenovo service and asked for a repair. They suggested me to reset the tablet to the factory settings and also instructed me on how to do that. I did the reset and now my tablet is working perfect again. 

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