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44 Posts

09-25-2016

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  • Message 1 of 10

Tab P10 - Gmail app 11 months old and no update offered

2021-04-30, 11:34 AM

I have a Tab P10 (Lenovo TB-X705F) with the latest system software. Since June 2020, the Play Store will not offer any updates to the Gmail app saying I have the latest version from 17 June 2020 (2020.05.31.316831277.release). This old version still has the old icon too.

 

Obviously, there have been many updates since then, and my phone received them despite running an older version of Android than the P10.

 

Is this something Lenovo needs to fix or is it Google's responsibility?

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44 Posts

09-25-2016

United Kingdom of Great Britain and Northern Ireland

120 Signins

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  • Posts: 44
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Re:Tab P10 - Gmail app 11 months old and no update offered

2021-10-13, 22:51 PM

So, it took 16 months, but Google finally pushed a Gmail update out for the Tab P10!

 

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4975 Posts

11-04-2019

United States of America

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Re:Tab P10 - Gmail app 11 months old and no update offered

2021-04-30, 13:37 PM

 

Hello @ Futaura!

 

Thanks for posting here at the Community Forums!

 

Does this also happens to other apps?

 

Please reset/restart your Tab P10 first then try updating it again.

 

You may try to uninstall/reinstall the Gmail app from your TAB P10 to see if it'll be updated to its latest version.

Reinstalling any apps from Google Play store usually allows the app to get its latest version, including its latest/updated look or icon.

 

Aside from that, try to clear the Gmail app's cache/data as well by going to Settings > Apps > search for the Gmail app then scroll down at the bottom to clear its cache or data then try to check for an available update again.

 

Also, connect the TAB P10 into a different Wi-Fi network to see if it'll reveal any hidden or missing updates from the apps that you're using into the device.

 

Please check this link as well for other troubleshooting steps.

 

Thanks,

Adriel_Lenovo

Lenovo Support

 



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44 Posts

09-25-2016

United Kingdom of Great Britain and Northern Ireland

120 Signins

573 Page Views

  • Posts: 44
  • Registered: ‎09-25-2016
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  • Message 3 of 10

Re:Tab P10 - Gmail app 11 months old and no update offered

2021-04-30, 14:44 PM

I've tried all this already. It will uninstall to the factory installed version, and then the Play Store offers to update it back to the 17 Jun 2020 version which is what it says is the latest version available.

 

A family member also has a P10 and the exact same problem with Gmail.

 

It only affects the Gmail app, as far as I'm aware.

 

Some Samsung tablets had the same problem, but it was fixed by a system firmware update.

 

I do wonder if Google offers a different Gmail app for tablets and phones, seeing as it has a landscape mode, which you don't get on a phone (or it might just be the same app which reacts to the display size).

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Re:Tab P10 - Gmail app 11 months old and no update offered

2021-04-30, 15:41 PM

@ Futaura wrote:

I' tried all this already. It will uninstall to the factory installed version, and then the Play Store offers to update it back to the 17 Jun 2020 version which is what it says is the latest version available.

 

A family member also has a P10 and the exact same problem with Gmail.

 

It only affects the Gmail app, as far as I' aware.

 

Some Samsung tablets had the same problem, but it was fixed by a system firmware update.

 

I do wonder if Google offers a different Gmail app for tablets and phones, seeing as it has a landscape mode, which you don' get on a phone (or it might just be the same app which reacts to the display size).

 

Thanks for responding @ Futaura!

 

It would be advisable to send a feedback directly to Gmail (Google) support by going to the Help & feedback feature since the issue only affects the Gmail app itself.

 

Thanks,

Adriel_Lenovo

Lenovo Support

 



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44 Posts

09-25-2016

United Kingdom of Great Britain and Northern Ireland

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  • Message 5 of 10

Re:Tab P10 - Gmail app 11 months old and no update offered

2021-04-30, 17:47 PM

@Adriel_lenovo Have already done that, but sending feedback to Google tends to end up in a black hole as far as I can tell ;-(

 

I was hoping Lenovo would be able to look into this issue and get Google to fix it, if indeed to is a Google problem. They might be more interested to fix it from someone like Lenovo, compared to us customers.

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5 Posts

08-25-2021

United States of America

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  • Message 6 of 10

Re:Tab P10 - Gmail app 11 months old and no update offered

2021-08-26, 0:03 AM

I have the same issue on an M8 tablet.   The Google forums send us to Lenovo as they say it's a manufacturer issue. 

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44 Posts

09-25-2016

United Kingdom of Great Britain and Northern Ireland

120 Signins

573 Page Views

  • Posts: 44
  • Registered: ‎09-25-2016
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  • Message 7 of 10

Re:Tab P10 - Gmail app 11 months old and no update offered

2021-08-26, 5:55 AM

Regardless of whether it is Google's or Lenovo's fault, it should be Lenovo that investigate this and kick Google into action of necessary. There is now the added problem that Hangouts Chat moved into the Gmail app recently and now I'm unable to access it on my tablet as the Gmail app is too old.

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44 Posts

09-25-2016

United Kingdom of Great Britain and Northern Ireland

120 Signins

573 Page Views

  • Posts: 44
  • Registered: ‎09-25-2016
  • Location: United Kingdom of Great Britain and Northern Ireland
  • Views: 573
  • Message 8 of 10

Re:Tab P10 - Gmail app 11 months old and no update offered

2021-10-13, 22:51 PM

So, it took 16 months, but Google finally pushed a Gmail update out for the Tab P10!

 

0 person found this solution to be helpful.

This helped me too

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5 Posts

08-25-2021

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  • Message 9 of 10

Re:Tab P10 - Gmail app 11 months old and no update offered

2021-10-14, 0:17 AM

My Lenovo M8 updated today. 

 

Still no chat function though. 

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44 Posts

09-25-2016

United Kingdom of Great Britain and Northern Ireland

120 Signins

573 Page Views

  • Posts: 44
  • Registered: ‎09-25-2016
  • Location: United Kingdom of Great Britain and Northern Ireland
  • Views: 573
  • Message 10 of 10

Re:Tab P10 - Gmail app 11 months old and no update offered

2021-10-14, 12:19 PM

@ Paladin54 wrote:

My Lenovo M8 updated today. 

 

Still no chat function though. 

 

Yes, I noticed that too. The settings to enable Meet, Chat & Spaces tabs are not showing up for some reason, yet they do on my phone which is running the same app version. Obviously, it wouldn't be so bad if Google hadn't shut Hangouts Chat down (moved to Gmail), but as they have, I can't access them from my P10 anymore.

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