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2 Posts

01-25-2021

Canada

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Unable topair my smart dock by bluetooth

2021-01-26, 0:01 AM

 My device is the M10 UHD TB-X606FA

 

All my device can detect the smart dock but none can succesfully connect or pair with it... even the lenovo M10 while docked cant pair with it. I can connect the tab to any other device like speaker or headphone using BT so it not the device. And yes i put the smart dock on pairing mode...its still wont pair help me please

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2794 Posts

11-04-2019

United States of America

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Re:Unable topair my smart dock by bluetooth

2021-01-26, 13:24 PM

@ Shaunb12541 wrote:

 My device is the M10 UHD TB-X606FA

 

All my device can detect the smart dock but none can succesfully connect or pair with it... even the lenovo M10 while docked cant pair with it. I can connect the tab to any other device like speaker or headphone using BT so it not the device. And yes i put the smart dock on pairing mode...its still wont pair help me please

 

 

Welcome to the Community Forums @Shaunb12541!

 

Glad to have you here!

 

Please click this link and look for the help tool in there that says "Dock cant pair with the tablet?"

Also, make sure that there are no other devices that are also paired with the Smart Dock and with the Smart Tab M10.

 

Let us know what will happen.

 

Thanks,

Adriel_lenovo

Lenovo Support

 



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2 Posts

01-25-2021

Canada

1 Signins

5 Page Views

  • Posts: 2
  • Registered: ‎01-25-2021
  • Location: Canada
  • Views: 5
  • Message 3 of 4

Re:Unable topair my smart dock by bluetooth

2021-01-26, 14:35 PM

Now i can connect to the tablet but sound is not coming from the speaker and alexa assistant is not working ont th dock so basically this dock is just a stand and a charger combo... im disapointed by lenovo on this also the customer service is nowwhere to be found ... cant contact the company only way to get an answer is using this forum... while other company have live chat and service hotline you guys use a forum...

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2794 Posts

11-04-2019

United States of America

280 Signins

25297 Page Views

  • Posts: 2794
  • Registered: ‎11-04-2019
  • Location: United States of America
  • Views: 25297
  • Message 4 of 4

Re:Unable topair my smart dock by bluetooth

2021-01-27, 21:06 PM

@ Shaunb12541 wrote:

Now i can connect to the tablet but sound is not coming from the speaker and alexa assistant is not working ont th dock so basically this dock is just a stand and a charger combo... im disapointed by lenovo on this also the customer service is nowwhere to be found ... cant contact the company only way to get an answer is using this forum... while other company have live chat and service hotline you guys use a forum...

 

 

Thanks for the response @Shaunb12541!

 

If the Smart Dock itself is still not working properly, you may get in touch with our Lenovo phone support at 877-453-6686 or click this link instead and enter your machine's serial number for other contact options so that they can check the device's warranty entitlement.

 

Thanks,

Adriel_lenovo

Lenovo Support

 



Did someone help you today? Press the thumbs-up icon below to thank them.!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!
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