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20 Posts

12-19-2011

Argentina

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  • Message 251 of 603

Re: When and where the USB Host Cable for Ideapad K1 comes out?

2012-03-13, 21:53 PM

I know that technology is obsolete faster each day, but dude, this tablet not have more than 6 months from release date!!! it's imposible that this tablet is discontinued :( I not have words to describe the support that lenovo is putting on this tablet, it's horrible man what happen here.

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I have to buy a new tablet or device, it will not be a Lenovo.
I not have decent post sales support for a simple and essential cable of my ideapad K1 tablet for more than 3 months and counting
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26 Posts

12-28-2011

.

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Re: When and where the USB Host Cable for Ideapad K1 comes out?

2012-03-14, 1:33 AM
the GPS isn't working consistently, the compass is off. auto-brightness doesn't work, parts aren't available and the "source code" does not compile.
if the k1 is now truly abandonware i think they should have to buy them back from us since they have NEVER worked as advertised.
we have a Class. we need to decide if we are going to take Action. i, for one, am past my 14 day return window to the retailer because i was listening to Lenovo as they strung us along with the promise of support, and now that support looks like it will never come.
IMHO we should be able to return this "product" to Lenovo and make them take the $300+ hit, not the retailers. the retailers aren't a global hardware company that took over the IBM brands and then failed to support the properly or at all.
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26 Posts

12-28-2011

.

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  • Message 253 of 603

Re: When and where the USB Host Cable for Ideapad K1 comes out?

2012-03-14, 1:39 AM
as for "Chris" at the call center, he has sent me an email stating: "I will file a formal complaint on your behalf to our Customer Delight Team, which is the highest level of escalation we have here at Lenovo. They should be able to help you get this resolved."
I sent him my phone number, model -, serial -, and my purchase info. im not sure what the "Customer Delight" people will do, but im sure i will be sad.
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67 Posts

02-02-2012

United States of America

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  • Message 254 of 603

Re: When and where the USB Host Cable for Ideapad K1 comes out?

2012-03-14, 1:41 AM
The k1 is not discontinued. Look at Lenovo's site, for sale for $549. I take Lenovo's staff knowledge very lightly. The bigger you are the bigger the effort you have to make to ensure reliable info makes it to your customer reps. Every rep has a different story
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75 Posts

12-24-2011

48237

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  • Message 255 of 603

Re: When and where the USB Host Cable for Ideapad K1 comes out?

2012-03-14, 12:59 PM

I followed the link rockovoy provided.  If rockovoy followed the thread back to the beginning, he would see that a gender mender will not work and that the usb connector cable provided by Lenovo will only work for connection to your PC.

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20 Posts

12-19-2011

Argentina

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  • Message 256 of 603

Re: When and where the USB Host Cable for Ideapad K1 comes out?

2012-03-14, 14:07 PM

at least in mobile phones, to make to work the same usb port as a host (to put disks and keyboards) and a client (to put the tablet on a pc) the usb port have a aditional pin that is short-circuited with a pin of the usb port, because this, a male to female converter cannot is enough, if we can discover the pinout of this dammed special connector, we can put two wires with a switch and manually force to allow a host mode to put devices/keybs when we like without the adapter cable.

 

I cannot found another device that use the same lenovo ideapad k1 connector, it's the main problem to adapt another cable or something else. I cannot believe that this needed cable not is in stock actually.

 

when I buyed my unit, I thinked that the hdmi port was the usb port I never thinked that a tablet have a special port like this **bleep** tablet :(

 

----------------------------------------------
I have to buy a new tablet or device, it will not be a Lenovo.
I not have decent post sales support for a simple and essential cable of my ideapad K1 tablet for more than 3 months and counting
Reply
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6 Posts

03-02-2012

Alabama, USA

37 Signins

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  • Message 257 of 603

Re: When and where the USB Host Cable for Ideapad K1 comes out?

2012-03-14, 16:41 PM

I tried to contact Mark @ lenovo last week and still had no response from him.  I emailed a message to him again today inquiring about when this cable will be made available to us.  Has anyone heard from him in regards to our outrageous issue with this cable not being available?  I am becoming a bit miffed with the way this is being handled.  It's as if the consumer is not the #1 priority.

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20 Posts

12-19-2011

Argentina

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  • Message 258 of 603

Re: When and where the USB Host Cable for Ideapad K1 comes out?

2012-03-14, 16:51 PM

you're wrong... we not are #1 priority for enterprises, money are.

 

We are #1 priority for sales depts, then... we are a charge for the companies... seems that post-sale support is like a nightmare for them.

 

Is sadly that every time that we have some problem/trouble we have to fight again "companies firewalls" that avoid at any cost help us. :(

 

----------------------------------------------
I have to buy a new tablet or device, it will not be a Lenovo.
I not have decent post sales support for a simple and essential cable of my ideapad K1 tablet for more than 3 months and counting
Reply
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67 Posts

02-02-2012

United States of America

311 Signins

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  • Message 259 of 603

Re: When and where the USB Host Cable for Ideapad K1 comes out?

2012-03-14, 17:46 PM

I sent him a private message a few days ago, no answer from him yet.

Today marks week 3 since the last update, I believe that it is reasonable to have new information on this??

 

I try to be reasonable, specially with someone like Mark that is trying to work with us, but frankly the lack of communication is what frustrates me.

 

Truly, this host cable that we are now willing to pay for, should be given to us at no charge, it should've been included in our tablets like the UK and european customers. We are willing to PAY for it, and they still drag their feet taking almost 3 months from the date THEY announced as being available? why is that acceptable?

 

Mark, your help on this matter has been appreciated, your silence and lack of follow up as of late is definitely not. It shouldn't take this long to get things moving along!! I've worked for some pretty big organizations, and none of the people I've worked for would've tolerated a 3 month delay to complete a simple project . I believe that if this thing is taking this long, is because it hasn't been properly escalated. If it was, we would have it in our hands already.

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9380 Posts

11-27-2007

Slovakia

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  • Message 260 of 603

Re: When and where the USB Host Cable for Ideapad K1 comes out?

2012-03-14, 20:15 PM

@ All,

 

please appreciate that Mark's in box runs into the hundreds of PMs which makes it difficult for him to answer them all and get on with his normal day job duties, he does prioritises messages he has directly requested from members.

Andy  

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