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4 Posts

02-20-2021

India

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can't download anything

2021-02-20, 5:05 AM

I am having tab m10 it has android 10 update and I am not able to download anything 

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1981 Posts

11-04-2019

United States of America

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Re:can't download anything

2021-02-22, 21:01 PM

 

 

Welcome to the Community Forums Manas Rajpoot!

 

Nice to have you here!

 

What exactly is happening when you try to download any items/apps on your Tab M10?

Are you getting any messages or errors?

Can you please provide it here?

 

Also, please share here your device's MTM (machine type-model) number for us to check its specifications.

We'll be waiting for your response.

 

Thanks,

Adriel_lenovo

Lenovo Support

 



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4 Posts

02-20-2021

India

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  • Posts: 4
  • Registered: ‎02-20-2021
  • Location: India
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  • Message 3 of 8

Re:can't download anything

2021-02-25, 7:39 AM

Yes it says that your device isn't competable with this version 

Screenshot_20210225-130657.png
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1981 Posts

11-04-2019

United States of America

240 Signins

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  • Posts: 1981
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  • Message 4 of 8

Re:can't download anything

2021-02-25, 14:51 PM

@ Manas Rajpoot wrote:

Yes it says that your device isn' competable with this version 

 

 

Thanks for responding Manas Rajpoot!

 

Can you please share the Tab M10's MTM (machine type-model) number here for us to check its specifications?

It does have a format of ZA******US as an example or you may provide us its serial number instead by sending us a private message.

Also, when did it updated to Android 10?

 

Please try to check if there's still an available update for the device even if it's already in Android 10 OS.

 

Thanks,

Adriel_lenovo

Lenovo Support

 



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4 Posts

02-20-2021

India

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  • Message 5 of 8

Re:can't download anything

2021-02-26, 4:41 AM

No there are no more update

 

And where will I get the MTM number ??

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1981 Posts

11-04-2019

United States of America

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Re:can't download anything

2021-02-26, 15:08 PM

@ Manas Rajpoot wrote:

No there are no more update

 

And where will I get the MTM number ??

 

Thanks for responding Manas Rajpoot!

 

Usually, the device's details are indicated on its label/sticker.

You may also go to the System/Device information page of your Tab M10 to get its details so that we can check it.

Check it from there and provide it here along with the tablet's build/OS version as well.

 

Thanks,

Adriel_lenovo
Lenovo Support

 



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4 Posts

02-20-2021

India

6 Signins

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  • Posts: 4
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  • Message 7 of 8

Re:can't download anything

2021-03-03, 6:30 AM

Model : IS 13252(part-1)/ISE 60950-1

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1981 Posts

11-04-2019

United States of America

240 Signins

21002 Page Views

  • Posts: 1981
  • Registered: ‎11-04-2019
  • Location: United States of America
  • Views: 21002
  • Message 8 of 8

Re:can't download anything

2021-03-03, 14:21 PM

 

Thanks for providing your device's details @ Manas Rajpoot!

 

Please proceed in performing a factory reset to your Lenovo Tab M10.

Make sure to backup the files that you have first as this step will erase all data that's stored to it.

 

Once done, check if you can download any applications again.

 

Thanks,

Adriel_lenovo

Lenovo Support

 



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If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

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