Hello,

my Lenovo tablet TAB 2A10-70 it only charges when it is switched off.
 Please help what can i do.Also after hard reset problem still persists.

I used genuine charger and cable and also try others charger but same problem if it's charging port problem then why it's charging when switched off is anyone have some solutions please help out

Thank you

BR,

Martin

Hi Martini71, thanks for reaching our community. 

If the tablet is charging only while it is off then it could be an issue with the port. 

You may try to drain the battery completely, use it until the battery goes down to zero percent.

Then charge it again. 

Once charge is completed, turn on the tablet and then use it, once the battery go down, charge it and then see if you have the same issue. 

Thanks,

Arjay_Lenovo

Hello Arjay_Lenovo,

thanks for your fast reply.

Unfortunately the solution did not work.

I brought the Battery to 1% and it switched off.

Then i reloaded the Battery to 100 % in "OFF" state.

after playing a bit with the tablet to unload the battery about 80 %,

i tried to charge it in "ON" state but the the charger was not  recognized.

I put a multimeter in between the USB cable, an it shows no ampere going through.

Any other hints ?

BR,

Martin

The last thing we could try is to reset it to factory. 

Could you please back up your files?

Then once done. Reset it to factory then let us know how it goes.

Thanks,

Arjay_Lenovo

Hi Martini71, we hope that your issue is resolved already. If you still need help, please let us know so we can assist you further.

Thanks,

Arjay_Lenovo

Hello ,

sorry for my late response.

Problem is still there, although i did a factory reset.

I think i have to live with this issue.

Thanks for trying to help.

Regards Martin

If you have already reset the tablet to factory and tried another charger, then it could be a hardware issues.

Sorry for the trouble. If you would like to have it checked by our service center, please check the link below. 

https://support.lenovo.com/en/solutions/ht118678

https://support.lenovo.com/en/supportphonelist

Thanks.

Arjay_Lenovo