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JohnDawson
Paper Tape
Posts: 14
Registered: ‎12-13-2018
Location: AU
Views: 2,525
Message 1 of 52

Google Play Store not updating pre-installed apps on TAB3 7 Essential

Hi,  just recently I noticed that my Tab3 wasn't updating a lot of google apps like YouTube, Google Drive, Gmail etc.  The apps download but won't update the existing app.  I have tried all the standard suggestion like clearing caches, deleted google account etc but nothing works.  I decided to reset the whole tablet but the same thing occurs.  I have also tried directly downloading the apps from apkmirror but they still wont update.  When trying to update via the Play Store you get an error of 504.  I have followed all the pubished fixes for this but no luck.  I am kind of getting the feeling that it may be a problem with the version of Android on the tablet which is the lastest 5.0.1

 

Any help would be appreciated.

 

John

I2k4
802.11n
Posts: 197
Registered: ‎08-04-2018
Location: CA
Views: 2,421
Message 2 of 52

Re: Google Play Store not updating pre-installed apps on TAB3 7 Essential

Hard to figure, you seem to be doing the right things, especially surprising after a hard reset.  I can say my old Android J/4.3 (Acer tablet) and L/5.1 (ZTE phone) are getting current updates from Play Store.  (To complicate its job, I've disabled Play Protect, disabled any user tracking Google lets me, BitDefender a/v to Play Store and APK installs, and run a system ad blocker on these devices.)  This magazine has some advice and links, but it sounds like a headscratcher:

 

https://www.androidpit.com/google-play-not-working


Lenovo Tab4 8 - TB-8504F (ZA2B0009US) - Oreo 8.1
JohnDawson
Paper Tape
Posts: 14
Registered: ‎12-13-2018
Location: AU
Views: 2,383
Message 3 of 52

Re: Google Play Store not updating pre-installed apps on TAB3 7 Essential

Hi,

   thanks for replying.  Just tried formating the rom and reflashed it.  Still same result, 9 google apps now won't update

 

John

Jimbo1467
Paper Tape
Posts: 3
Registered: ‎12-15-2018
Location: GB
Views: 2,375
Message 4 of 52

Re: Google Play Store not updating pre-installed apps on TAB3 7 Essential

My Tab3 is doing the exact same.

 

It started 1st with YouTube not updating then gmail, and now the play store app has disappeared altogether.

 

What is going on, Lenovo ?

 

How do we fix this ?

 

I bought my Tab3 less than a year ago, useless rubbish now ?

JohnDawson
Paper Tape
Posts: 14
Registered: ‎12-13-2018
Location: AU
Views: 2,356
Message 5 of 52

Re: Google Play Store not updating pre-installed apps on TAB3 7 Essential

Hi Jimbo,

                  have you sent Lenovo a support ticket?  The more people do the more likely they will look at it.  Yours is also still under warranty, mine is not.

 

cheers

 

John

Bocaj67
Fanfold Paper
Posts: 19
Registered: ‎01-14-2017
Location: NL
Views: 2,344
Message 6 of 52

Re: Google Play Store not updating pre-installed apps on TAB3 7 Essential

Yep, same problem here!

Same error 504

Same Google apps that will not update...

Same OLD Android version.

 

I tried everything to solve it, but nothing works.... (Clearing cache Play store app and the framework, resetting the tablet to factory...)

 

I hope not that we are the lost ones with an old Android version that cannot be updated... (Even the security update is from 2016.)

 

Let's hope Lenovo comes with a solution!

 

Jacob

JohnDawson
Paper Tape
Posts: 14
Registered: ‎12-13-2018
Location: AU
Views: 2,331
Message 7 of 52

Re: Google Play Store not updating pre-installed apps on TAB3 7 Essential

Hi ,

        please submit a support ticket to Lenovo.  The more people do the more likely they will look at it. 

 

 

cheers

 

John

Bocaj67
Fanfold Paper
Posts: 19
Registered: ‎01-14-2017
Location: NL
Views: 2,327
Message 8 of 52

Re: Google Play Store not updating pre-installed apps on TAB3 7 Essential

Will do, John!

Bocaj67
Fanfold Paper
Posts: 19
Registered: ‎01-14-2017
Location: NL
Views: 2,323
Message 9 of 52

Re: Google Play Store not updating pre-installed apps on TAB3 7 Essential

Mine is also out of warranty....
statschic
Paper Tape
Posts: 2
Registered: ‎12-20-2018
Location: AU
Views: 2,206
Message 10 of 52

Re: Google Play Store not updating pre-installed apps on TAB3 7 Essential

Hi, I am having the same problem! What's really annoying is I can't find out how to submit Support Ticket! 

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