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marcq1195
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Posts: 4
Registered: ‎12-13-2019
Location: FI
Views: 443
Message 1 of 6

Huge bug with Scheduled On/Off on M10

On M10 tablet, the feature Scheduled Power On/Off doesnt work as expected. Here is how you can replicate the bug:

1. Set Scheduled Power On/Off everyday for a specific time (for example: off 1 am/on 6am since I want my tablets to preserve the battery and have my tablets turned off at night)
2. Wait for 2 days

3. The first day it works as expected.
4. On the 2nd day, the tablet wont turn on. It manages to switch off as scheduled but couldnt boot up.

This bug is well-overlooked and I am amazed it is yet to be reported and fixed. Having said that, it is safe to say the feature itself does NOT work as expected.
Here is the info about the tablets:

Device name: Lenovo TB-X505L

Android version: 9

Build number: TB-X505L_S001021_19118_ROW

Software version: TB-X505L_RF01_190519

marcq1195
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Location: FI
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Message 2 of 6

Re: Huge bug with Scheduled On/Off on M10

Hello,
Can the moderators or admins have some input for me? We are having a lot of M10 tablets here (50pcs +) that can't be used due to the reported issue. Please reply at your earliest convenience.

Support Specialist
Posts: 516
Registered: ‎11-04-2019
Location: US
Views: 308
Message 3 of 6

Re: Huge bug with Scheduled On/Off on M10

 

Welcome to the Community Forums marcq1195!

 

Nice to have you here.

 

Would just like to ask:

 

  • Were you able to check if the scheduled time (on/off) is enabled or is set to repeat on the second day/following day?

One of the step that can be done here is to check if there's an available update for the device.

You can click on this link to see the steps on how the device can be updated.

 

Let us know how it goes.

 

Thanks!

 



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marcq1195
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Posts: 4
Registered: ‎12-13-2019
Location: FI
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Message 4 of 6

Re: Huge bug with Scheduled On/Off on M10

Hello @,

The Scheduled On/Off is set to repeat "Everyday" as it is one of the options.
I have provided the firmware in the first post, it was the latest as I updated couple of days ago.
Thank you

marcq1195
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Message 5 of 6

Re: Huge bug with Scheduled On/Off on M10

Hello,
As I havent received the solution by now, I would like to seek for help again. Please at least provide me with any updates for this situation. Thank you very much.

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Support Specialist
Posts: 516
Registered: ‎11-04-2019
Location: US
Views: 166
Message 6 of 6

Re: Huge bug with Scheduled On/Off on M10

 

Hello again @marcq1195!

 

Happy new year to you and sorry for the delayed response!

 

For this one, try to perform a factory reset to the device(s) first. Please take note that proceeding with this action will also erase all data on the device.

 

Please check this link to see the steps on how to create a backup using the tablet.

 

Once done, set the Scheduled On/Off feature again and check if it will now work.

 

Update us how it will go through this time.

 

Thanks!

 

*edited for additional troubleshooting steps



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