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Paper Tape
Posts: 1
Registered: ‎03-13-2019
Location: AU
Views: 174
Message 1 of 1

TAB 7 Essential - Swipe password lockout - Can't factory reset

We are currently locked out of 4x Lenovo TAB 7 Essentials as we cannot remember the swipe pattern used. Neither does the devices provide any alternate option to unlock once the swipe pattern had been done 5x incorrectly.

We have tried the following, all unsuccessfully.

1. Google "Find my phone" - https://www.google.com/android/find?u=1

   SECURE DEVICE - a message can be displayed on the device.
   However, device cannot be unlocked remotely

2. Hard Factory Reset

   Only key combination "Volume Up + Power" provides a recovery mode option. The recovery menu does not provide the expected options, being:

    Select Boot Mode:
    [VOLUME_IP to select. VOLUME_DOWN is OK.]
    
    [Recovery    Mode]
    [Fastboot    Mode]
    [Normal        Boot]

 
   Selecting [Recovery Mode] presents the Android Icon with an yellow ! triangle stating ONLY "No command"

How does one regain access to the devices ?

* Devices were never rooted
* Devices are stock standard
* Only notified updates had been installed

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