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compaqrules
Fanfold Paper
Posts: 3
Registered: ‎10-14-2015
Location: Dublinn
Views: 220
Message 1 of 2

AMD GPU no longer in laptop after warranty repair (G510)

a year ago i my warranty was almost over and i had a defect on the audiojack. as Lenovo reinstalls the factory image ( to test the audio, makes sense) , i bought  a usb audio replacement to avoid the repair, (couple of weeks ) and restoring the windows image from a backup ( 20 euro's for the audio usb versus much more time to gain repair.

 

in the end, my hard drive also gave some issues , so the warranty was settled. i got the laptop back and an unlucky mistake during repair caused a defect laptop returned so i got the second warranty  for that mistake ( no sarcasme here, it can happen to the best.)

 

when i got the laptop back the bios reported invalid errors , as did software which is used to test GPU's. turns out that i  got the laptop back without the AMD chipsset in it. as i have a spare laptop , i did not notice this right away and y the time that i did, the warranty was of course expired. moreover the laptop was running windows 10 insider preview and so i got the response that it was a driver mistake and i should revert to windows 8.1  and then all was fine. except for it was not. and still is not. i have tried every possible AMD solution ( DDU, manually updating , deinstalling Intel and AMD software and  reverting to 8.1 but the AMD is not in the system..)

 

ergo: i bought the laptop as it had 2 GPU's ( not for gaming but just for a bit more power) and now i am stuck with just one GPU.

 

i am still hoping that someone will point me in the right direction and tell me that i  really forgot something somewhere.  and otherwise mayby lenovo could suggest something that will help.

 

thank

 

 

Support Specialist
Posts: 2,948
Registered: ‎02-22-2017
Location: GB
Views: 185
Message 2 of 2

Re: AMD GPU no longer in laptop after warranty repair (G510)

Hello Compaqrules


Thanks for using the Lenovo forums.

If the unit was missing a part from a recent repair, then you should contact support again that this is missing from the unit, they should be able to help you to sort it out.

Below is the link to the phone list where you can find these numbers

 

Hope this helps, let us know how you get on.


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