08-16-2017 06:36 AM
hi, when i reboot my b50-10 i can't type any character in the windows10 pwd field. There is the field but it's impossible to type in. At the same time i can't reboot the system using the icon on the bottom-right corner. The mouse pointer seems to go correctly, but nothing happen.
can you help me?
08-17-2017 02:10 AM
Thanks for using the Lenovo forums.
Try a static discharge for this, it may help to resolve the issue or at least get rid of any built up static on the motherboard.
(If the battery is internal, please just skip the remove/replace battery steps.)
1. Turn the unit off
2. Remove the battery and the Mains adapter
3. Press and hold the front power button for 30 seconds
4. Replace the battery and the Mains adapter
5. Turn the unit on as normal
Hope this helps, let us know how you get on.
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