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efraja
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Posts: 11
Registered: ‎09-15-2016
Location: GB
Views: 772
Message 1 of 10

B50-10 USB 3.0 connected external hard disk not detected.

I have just bought a b50-10 and installes windows 7 ultimate.  Internet explorer, device manager and administative tools do not see my 500GB external hdd connected through the usb 3.0 port.  It cannot be the disk drive as my b590 accesses the unit with no trouble.  I can also access the drive when connected via a usb 2 port on my desktop PC.

 

Can anyone help with this problem?

 

Mod's Edit: Corrected model number in Subject line.

 

 

 

Sr Support Specialist
Posts: 8,136
Registered: ‎11-30-2015
Location: PH
Views: 741
Message 2 of 10

Re: B50-10 USB 3.0 connected external hard disk not detected.

Hi efraja , 

 

Greetings. 

 

It may be that you are missing specific drivers for the USB 3.0.

Try check the device manager to show hidden device

You may try the drivers from the support site and run it on compatibility mode since offered is for Win8.1. 

or use this drivers link.

 

Update us how it goes.

 

Regards



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efraja
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Posts: 11
Registered: ‎09-15-2016
Location: GB
Views: 731
Message 3 of 10

Re: B50-10 USB 3.0 connected external hard disk not detected.

Thanks for coming back so quickly.

 

I have followed all your steps but the situation is still the same.  Further information I can supply is that the blue led on the external hdd case is alight but constant, so I presume the power is reaching the drive but there is no signal connection.

Sr Support Specialist
Posts: 8,136
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Views: 718
Message 4 of 10

Re: B50-10 USB 3.0 connected external hard disk not detected.

Hi efraja  , 

 

I think what we are missing is the USB 3.0 driver that woiuld have the machine recognize it as the power is evident thru the led. One option is checking from the manufacturer for available driver for the USB port and chipset if this USB driver fails.

 

Another fix a fellow member tried is simply using Windows 8 instead of Win7 as specific drivers are available.   

 

What would be the machine number ? Check on the machine number from the sticker or check it from here ,just keep your serial number confidential.

 

Update us as soon as convenient.

 

Regards

 



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efraja
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Registered: ‎09-15-2016
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Views: 703
Message 5 of 10

Re: B50-10 USB 3.0 connected external hard disk not detected.

Hi Spidey101

 

I have looked for details of the usb 3.0 drivers and can tell you that iusb3xhc.sys version 3.0.2.54 and iusb3hub.sys version 3.0.2.54 are installed.

 

I then tried an experiment.  I use Macrium Reflect 6.2 as my system backup software.  I used this to create a bootable rescue pen stick containing WinPE 3.1. When I boot my b50-10 from this penstick I can successfully backup my system disk to the external hdd!

 

Reflect does not use any externally stored files to build its WinPE 3.1 iso, so the usb 3.0 drivers that are included in WinPE presumably are the ones loaded when starting the PC normally.  If this is so, how can the same drivers work when the PC is booted using WinPE but not when it is booted normally?

 

You mentioned that somebody had successfully used Windows 8 drivers.  Were these downloaded from the internet, or did they have a full version of Windows 8?

 

Regards

 

Efraja

Sr Support Specialist
Posts: 8,136
Registered: ‎11-30-2015
Location: PH
Views: 689
Message 6 of 10

Re: B50-10 USB 3.0 connected external hard disk not detected.

Hi efraja ,

 

Greetings. 

 

The issue that we may be having is the USB 3.0 on Windows 7 which is not available on the support site . 

Fellow member that were able to resolve it with Windows 8 (from this post) doesn't have to be a full version or download since it resolved the USB3.0 function using the drivers available. 

 

But for B50-10 Type 80QR Laptop (MTM80QR0007SP) N2840 , can you try this latest driver from Intel ver 4.0.6.60. as it also supports Intel® Celeron

 

Regards 



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efraja
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Posts: 11
Registered: ‎09-15-2016
Location: GB
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Message 7 of 10

Re: B50-10 USB 3.0 connected external hard disk not detected.

Hi

 

Installing Intel's 4.0.6.60 driver set makes no difference.  The external hdd is still not recognised.  I tried searching for, downloading and installing some of the windows 8 usb 3.0 drivers.  None have resolved the problem.

 

What is the fundamental difference between the b50-10 and the b590 that causes this problem?

 

Regards

 

Efraja

Sr Support Specialist
Posts: 8,136
Registered: ‎11-30-2015
Location: PH
Views: 670
Message 8 of 10

Re: B50-10 USB 3.0 connected external hard disk not detected.

Hi efraja , 

 

Finding a working driver would be difficult as it is intended for Windows 8 as prebuilt. 

Uninstalling the drivers from device manager before installing a new one may be needed on every version attempted . Then using the "have disc option " when updating to browse to the specific driver.

 

A different B50 model instead of older B590 that have Win 7 compatible drivers may help better like B50-70 that we can try instead here and here.  Else then we may have to get Window 8 for it instead.

 

Regards



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efraja
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Posts: 11
Registered: ‎09-15-2016
Location: GB
Views: 653
Message 9 of 10

Re: B50-10 USB 3.0 connected external hard disk not detected.

hi

 

I think I have found thr answer to the problem.  As a last resort I backed up the current system & did a clean installation of windows 7.  This gave me full access to the external hdd via the usb 3.0 port, both locally and via the network. I then restored each of my system backups until the last that gave me access to the external hdd, & am now in the process of reinstalling the programs I have subsequently since that backup was taken.  If I lose access to the external Hdd this time I shall know which is the offending software, and shall pass on the information to you

 

I am sorry I have taken up your time on this, but with the firewall & antivirus controls that I use, the last thing I expected was for the usb 3.0 drivers to be corrupted during the process.  Once again my apologies for taking up your time with this matter.

 

Regards

 

Efraja

Sr Support Specialist
Posts: 8,136
Registered: ‎11-30-2015
Location: PH
Views: 649
Message 10 of 10

Re: B50-10 USB 3.0 connected external hard disk not detected.

Hi efraja ,

 

Greetings. 

 

We do have a good action plan. 

 

As a peer to peer group , we appreciate you staying on our case and providing us the details how we can progress as I am sure our case would be a good resource for fellow members having the same issue. 

 

Thanks for the updates as I hope we can arrive to a good fix here.

 

Regards



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