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LucB11
Paper Tape
Posts: 2
Registered: ‎11-28-2019
Location: DE
Views: 226
Message 1 of 4

B50-80 battery always on 0%

Hi there,

 

first of all: apologies for possibly wrong terms, English is not my first language.

 

The problem: My B50-80 keeps saying that my battery is on 0%, even when plugged in. It doesn´t charge, but turns off directly once I unplug the charger.

 

The story: It startet five days ago.

On the first day it said 0% but I could still start and use the laptop for about 20 minutes in battery mode.

On the second day I had to start the laptop while the charger cable was plugged in and then I could use it for about 20 minutes again.

From the third day on I could start and use it only when plugged in. As soon as I remove the charger the laptop turns off.

 

I have already bought and tried a new battery (original Lenovo), but it doesn´t change anything. On the very first try, it said the battery was on 74%. Within a couple of minutes it decreased to 70%. I plugged in the charger, but it kept decreasing. I shut it off and turned it on again later that day. Now it´s just the same: 0%, no charging, only usable when charger plugged in.

 

It´s the same problem with the old original battery (3-4 years) and the brand new one. Windows (10, 64bit) is up to date. No viruses found. No other changes have been made, just normal use (Word and Firefox, basically). Harddrive has been professionally changed half a year ago (now SSD) and works properly. Last complete professional checkup was at that time, as well - everything perfect back then. The battery problem came right out of the blue.

 

Any ideas?

Help would be widely appreciated as I have been very happy with the laptop.

Thanks a lot in advance.

 

Lucas

 

PS: I have found topics on similar problems in this forum but they were no help in my case.

Support Specialist
Posts: 790
Registered: ‎04-23-2019
Location: US
Views: 195
Message 2 of 4

Re: B50-80 battery always on 0%

Hi LucB11,

 

Welcome to the Community Forums.

 

Since the machine is already charger dependent it is possible that the machine may require a battery replacement.

 

You can use this link to find the contact information for Lenovo Helpdesk for your country of residence.

 

Hope this helps.

Regards,

Jack_Lenovo1



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LucB11
Paper Tape
Posts: 2
Registered: ‎11-28-2019
Location: DE
Views: 186
Message 3 of 4

Re: B50-80 battery always on 0%

Hi Jack.
Thanks for your idea and the link.
As described, I have already tried it with a new battery (original Lenovo rechargeable battery), but that did not change anything.
Has to be something else - I just don´t know what.
Lucas
Highlighted
Support Specialist
Posts: 790
Registered: ‎04-23-2019
Location: US
Views: 183
Message 4 of 4

Re: B50-80 battery always on 0%

Hi LucB11,

 

Thanks for writing back. 

It is possible that either the battery or the battery port is the one causing the issue.


Either way it will be best to have the machine inspected by a technician to avoid further damage.

 

Jack_Lenovo1



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