11-28-2019 03:26 PM - edited 11-28-2019 03:28 PM
first of all: apologies for possibly wrong terms, English is not my first language.
The problem: My B50-80 keeps saying that my battery is on 0%, even when plugged in. It doesn´t charge, but turns off directly once I unplug the charger.
The story: It startet five days ago.
On the first day it said 0% but I could still start and use the laptop for about 20 minutes in battery mode.
On the second day I had to start the laptop while the charger cable was plugged in and then I could use it for about 20 minutes again.
From the third day on I could start and use it only when plugged in. As soon as I remove the charger the laptop turns off.
I have already bought and tried a new battery (original Lenovo), but it doesn´t change anything. On the very first try, it said the battery was on 74%. Within a couple of minutes it decreased to 70%. I plugged in the charger, but it kept decreasing. I shut it off and turned it on again later that day. Now it´s just the same: 0%, no charging, only usable when charger plugged in.
It´s the same problem with the old original battery (3-4 years) and the brand new one. Windows (10, 64bit) is up to date. No viruses found. No other changes have been made, just normal use (Word and Firefox, basically). Harddrive has been professionally changed half a year ago (now SSD) and works properly. Last complete professional checkup was at that time, as well - everything perfect back then. The battery problem came right out of the blue.
Help would be widely appreciated as I have been very happy with the laptop.
Thanks a lot in advance.
PS: I have found topics on similar problems in this forum but they were no help in my case.
11-29-2019 06:42 AM
Welcome to the Community Forums.
Since the machine is already charger dependent it is possible that the machine may require a battery replacement.
You can use this link to find the contact information for Lenovo Helpdesk for your country of residence.
Hope this helps.
11-29-2019 09:01 AM
11-29-2019 09:12 AM
Thanks for writing back.
It is possible that either the battery or the battery port is the one causing the issue.
Either way it will be best to have the machine inspected by a technician to avoid further damage.