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zsolt320i
Paper Tape
Posts: 3
Registered: ‎06-08-2016
Location: HU
Views: 705
Message 1 of 9

B51 80 wake up problem

Dear Lenovo!

 

Yesterday i bought a B51 80 Lenovo laptop, and right after i installed win 10 64bit to it.

Everyhing was perfect until i closed the lit.

The laptop went to sleep, and after wake up on the monitor is appearing just colored zizag vibrating lines.

I tried win 10 32 bit, the same phenomen is present.

I checked the driver with tvsu application and all the driver are the newest.

The drivers were automaticcaly instaled by windows right after installation.

I tried to install windows 7, but i think the bios does not allow because i run in problem, simply the instalastions tarts but at the very beging i got a failure that hte instlation media is not available.

I made a video, if you want i can share with you.

https://drive.google.com/file/d/10gZ8e9hLe21mTvhUJnzRwftZUKZOnI43jg/view?usp=sharing

 

Can you help me?

 

Thank you!

Retired Support Specialist
Posts: 3,772
Registered: ‎12-24-2015
Location: IN
Views: 670
Message 2 of 9

Re: B51 80 wake up problem

Welcome to the Forums Zsolt.

 

Did the issue persist in external display?

 

Also,

1- Remove the battery and the charger >> Hold on the power button for 20 seconds.

2-Connect the charger only >> Hold on the power button for 10 seconds.

3-Try to turn on the laptop.

 

Update us how it goes.

 

 

 

Regards,

 

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zsolt320i
Paper Tape
Posts: 3
Registered: ‎06-08-2016
Location: HU
Views: 665
Message 3 of 9

Re: B51 80 wake up problem

Dear Support Team!

 

I followed your suggestions, but unfortunattely does not solved the probelm.

This phenomen is also persisting on external display. (Panasonic TV)

Before isntalling the automatic updates, the wake up working in windows.

With Ubuntu the wake up is ok.

 

What do you think is this a set up, sw or hw problem?

 

Br:

ZSolt

 

zsolt320i
Paper Tape
Posts: 3
Registered: ‎06-08-2016
Location: HU
Views: 638
Message 4 of 9

Re: B51 80 wake up problem

Hello!

Could you check what could be wrong?
Retired Support Specialist
Posts: 3,772
Registered: ‎12-24-2015
Location: IN
Views: 625
Message 5 of 9

Re: B51 80 wake up problem

You could also use the System Restore feature to get your computer back the time when it worked.

 

Update us how it goes.

 

 

 

Regards,

           

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Ismellus
What's DOS?
Posts: 2
Registered: ‎09-22-2016
Location: IT
Views: 488
Message 6 of 9

Re: B51 80 wake up problem

Same problem... how we can fix?

Retired Support Specialist
Posts: 3,772
Registered: ‎12-24-2015
Location: IN
Views: 481
Message 7 of 9

Re: B51 80 wake up problem

Please update the chipset & BIOS drivers.

 

Chipset

BIOS

 

Also there could be a chance where internal cable loose connections.

 

Update us how it goes.

 

 

 

 

Regards,

 

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If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! 

Ismellus
What's DOS?
Posts: 2
Registered: ‎09-22-2016
Location: IT
Views: 479
Message 8 of 9

Re: B51 80 wake up problem

Dear thank you we will ask to the lenovo assistance to do it. Pc is new. Almost 3months and never fall down. Just updated to win 10

 

 

We let you know. 

 

Maybe can you explain me the procedure? 

 

Ty

Retired Support Specialist
Posts: 3,772
Registered: ‎12-24-2015
Location: IN
Views: 473
Message 9 of 9

Re: B51 80 wake up problem

As per the datasheet, your laptop i.e. B51-80 is not very compatible with windows 10. May you that could the reason, you are experiencing this issue. Hence I would suggest you to roll back the operating system & check if still issue persist or not

 

Update us how it goes.

 

 

 

 

Regards,

 

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