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Futurama
Paper Tape
Posts: 6
Registered: ‎07-31-2017
Location: GB
Views: 1,651
Message 1 of 9

B570 laptop. "Plugged in, not charging"

This has probably been done before but I thought I'd ask.

And i've been all over google for answers and tried all sorts.  The problem still remains.

 

The laptop is running 64 bit windows 7.  I've had it a year, and all of a sudden, this happens.  Same charger, runs off the mains, reinstalled Lenovo's energy management software and am now running a battery gauge reset - but the battery is still not charging and is showing 7%.

 

Any clues?

TIA

Futurama
Paper Tape
Posts: 6
Registered: ‎07-31-2017
Location: GB
Views: 1,644
Message 2 of 9

Re: B570 laptop. "Plugged in, not charging"

Update. I'm running the Energy Management utility and it is telling me that I have an illegal battery.
And this can't be right because it came with the laptop and it says "Lenovo" on it.
And it worked up until yesterday.
Sr Support Specialist
Posts: 8,346
Registered: ‎11-30-2015
Location: PH
Views: 1,608
Message 3 of 9

Re: B570 laptop. "Plugged in, not charging"

Hi Futurama,

 

Welcome to the Community Forums.

 

Try again to fully uninstall the energy management utility tool and Microsoft ACPI compliant control method battery driver from the device manager.

 

Assuming that the battery did not receive any charge, shut down the laptop and take notice of the battery indicators as it should be blinking amber.

 

Spoiler
b570 battery indicator.JPG

Have it plugged in with charger for 3-4 hours without turning on the power as we expect the battery LED progress from blinking amber to blinking white.

 

Try to follow the guideline for "Checking operational charging" and " Checking the battery pack" from the hardware manual page 31 here.

 

Update us how it goes.

 

Regards



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Futurama
Paper Tape
Posts: 6
Registered: ‎07-31-2017
Location: GB
Views: 1,600
Message 4 of 9

Re: B570 laptop. "Plugged in, not charging"

I've deleted the Microsoft ACPI, rebooted and allowed it to reinstall but there's no difference.  Off to read the manual.

Futurama
Paper Tape
Posts: 6
Registered: ‎07-31-2017
Location: GB
Views: 1,599
Message 5 of 9

Re: B570 laptop. "Plugged in, not charging"

No lights on the front of my laptop.  Is this a clue?

Sr Support Specialist
Posts: 8,346
Registered: ‎11-30-2015
Location: PH
Views: 1,594
Message 6 of 9

Re: B570 laptop. "Plugged in, not charging"

Hi Futurama

 

Greetings.

 

As described in the operational charging guide (page 31):

Perform operational charging. If the battery status indicator or icon does not turn on, remove the battery pack and let it return to room temperature. Reinstall the battery pack. If the charge indicator or icon still does not turn on, replace the battery pack."

 

B570 battery led location.JPG

Battery status charge can also be tested using voltmeter as shown in "checking the battery pack". 

 

Since batteries are consumable parts, this charging issue may indicate that you may need to replace the battery. You can check the orderable part number via battery sticker or through parts look up page here and visit Lenovo medion for parts availability and pricing.

 

Regards



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If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

Futurama
Paper Tape
Posts: 6
Registered: ‎07-31-2017
Location: GB
Views: 1,592
Message 7 of 9

Re: B570 laptop. "Plugged in, not charging"

We reckon it's a dead battery then?

 

Although the message says different, it could mean anything.  i'll test the voltage later, as per the manual.

 

Has anybody taken one apart?  Older laptops used to be a set of AA rechargables, didn't they?

 

Thanks so far - watch this space.

Futurama
Paper Tape
Posts: 6
Registered: ‎07-31-2017
Location: GB
Views: 1,576
Message 8 of 9

Re: B570 laptop. "Plugged in, not charging"

Checked the voltage and it's too low.  Which means that the battery pack has died.

So, if the message "plugged in, not charging" shows on your Lenovo laptop then it's actually telling you that it's a dead battery.  Thanks for all your help!

Time to buy a new one, lucking they're not that expensive.

Sr Support Specialist
Posts: 8,346
Registered: ‎11-30-2015
Location: PH
Views: 1,572
Message 9 of 9

Re: B570 laptop. "Plugged in, not charging"

Hi Futurama,

 

Greetings.

 

Laptop batteries are sometimes picky so it is advisable to use the OEM part number seen on the sticker and to get it directly from an OEM authorized store like Lenovo medion.

 

Else, if from third party reseller, checking the return option is a good fallback plan.

 

Regards

 

 



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