cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
Trebaolg
Paper Tape
Posts: 3
Location: US
Views: 413
Message 1 of 3

Black and blank screen after update on G550 with Windows 8.1

Today I decided to let Windows install a bunch of updates. After installing, I dutifully restarted. On the restart, the screen stays blank. I hear the Windows startup sound, but can't see anything. I tried the onekey recovery button. Power light turns on, but screen stays blank. Any ideas?

 

ps. This is a G505. Not a G550

Trebaolg
Paper Tape
Posts: 3
Location: US
Views: 355
Message 2 of 3

Re: Black and blank screen after update on G550 with Windows 8.1

Well, I solved the problem myself. I discovered that the HDMI port still worked, even though the laptop screen did not. So I could boot the laptop. Then, I uninstalled all of the Windows updates that were automatically installed on the date that my screen disappeared. Of course, this then led to the camera not working.  To fix this, I experimented with installing the windows updates one at a time.  The camera came back, and the screen continued to work when I installed the September 2016 Windows update and skipped all the others. This is obviously a Microsoft error.

 

FYI, I tried using the free automatic update to Windows 10 several time.  It failed every time. That is why I am still using Windows 8.1

Retired Support Specialist
Posts: 3,772
Location: IN
Views: 346
Message 3 of 3

Re: Black and blank screen after update on G550 with Windows 8.1

Great that all goes well.

Please feel free to utilize our forums at any time.

Cheers!!Smiley Happy

 

 

 

Tap that kudos button if I helped 
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! 

Top Kudoed Authors