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5 Posts

10-01-2010

Mumbai

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Blue tooth device missing.

2010-10-01, 6:17 AM


The laptop i own is a LENOVO G560 purchased from new york.I currently reside in mumbai,India. When i was about to set up my laptop to my surprise the bluetooth device was not detected..After several calls to the customer care and installing and reinstalling the drivers several times, I was told that there is a hardware issue.After exchanging emails and several calls to customer care again, i was told to visit the service center.

Now this is just the start of my horrifying experience. When i visit the service center , they open up the laptop and i was told that the blue tooth device is missing.And they refuse to order any part and fix it, because this is a case of manufacturing defect as there was no device present in the first place.So i was told to call up the customer care from the service center, as they do not communicate with the customer care themselves.And the customer care refused to help me with it saying it was the technical department and they do not handle such cases.So i was told to write an email asking for a replacement of the laptop.
Now i have written an email, but have got no reply yet. I don't know what i am supposed to do!

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2192 Posts

05-02-2008

Malaysia

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Re: Blue tooth device missing.

2010-10-01, 6:42 AM

Hi roshanp25,

 

Oh my, i'm so sorry for all the troubles you are having. Something should be missing that caused the miscommunication.

 

Let me see what i can do for you. Do you mind to send me a private message with some details below?

 

  • Full Name
  • Machine Type Model (e.g.2005, or 7660-14A)
  • Machine Serial Number
  • Phone Contact
  • Email Address
  • Reference number with call centre(the customer you've mentioned) and service centre

Thank you.

 

Regards,

Cleo


T410, x240

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5 Posts

10-01-2010

Mumbai

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  • Message 3 of 12

Re: Blue tooth device missing.

2010-10-01, 8:58 AM

i have sent you the details as a private message.Do you require any more details?

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13866 Posts

12-07-2009

Czech Republic

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Re: Blue tooth device missing.

2010-10-01, 9:02 AM

if needed, cleo will send you pm.



Due to my absence, I may not reply your posts and/or personal messages

http://www.krasotaiskusstva.com
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2451 Posts

06-05-2010

Rosario, Santa Fe, Argentina

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  • Message 5 of 12

Re: Blue tooth device missing.

2010-10-02, 1:23 AM

I have the G560 0679-3JU. My model doesn't come with Bluetooth. What model do you have?

IPnaSh
First Spanish Community Guru - Colaborador ad honorem

Lenovo
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5 Posts

10-01-2010

Mumbai

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  • Message 6 of 12

Re: Blue tooth device missing.

2010-10-02, 4:37 AM

the model name is 0679...Thats what it says at the bottom of the laptop also when i checked the system information in system tools it says model name 0679..I dont know the exact specification.

But i believe that the system is supposed to have a bluetooth.Coz that is what the service center guys confirmed in d beginning before taking it for servicing.. They checked the specifications of my laptop and told me that it should be present.

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2451 Posts

06-05-2010

Rosario, Santa Fe, Argentina

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  • Message 7 of 12

Re: Blue tooth device missing.

2010-10-02, 7:50 AM

I saw so many G560 models without Bluetooth.

IPnaSh
First Spanish Community Guru - Colaborador ad honorem

Lenovo
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5 Posts

10-01-2010

Mumbai

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  • Message 8 of 12

Re: Blue tooth device missing.

2010-10-02, 15:39 PM

ya i know many dont... But if u check on d website.. a lenovo G560 model.. says bluetooth amongst the features..

Now if u go by exact model specifications.. the models may or may not have it...

So now the point is... how do i know the exact model name of my laptop.

coz i have been reading a lotta stuff on d internet regarding that.. it mite seem simple..but its a mighty job ... just to find the model name of ur laptop..specially if its a lenovo make.

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13866 Posts

12-07-2009

Czech Republic

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Re: Blue tooth device missing.

2010-10-02, 16:10 PM

even if website says g560 has bluetooth support, you have to check bluetooth support while ordering. ( shop.lenovo )

 

see "automatically detect this system's product number (machine type / model)"



Due to my absence, I may not reply your posts and/or personal messages

http://www.krasotaiskusstva.com
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2451 Posts

06-05-2010

Rosario, Santa Fe, Argentina

5571 Signins

76138 Page Views

  • Posts: 2451
  • Registered: ‎06-05-2010
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  • Message 10 of 12

Re: Blue tooth device missing.

2010-10-02, 16:35 PM

If you have the box, there it say 0679 followed by 3 letters.

IPnaSh
First Spanish Community Guru - Colaborador ad honorem

Lenovo
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