06-01-2019 06:56 AM
I reformatted my Lenovo G580 laptop, and ran a clean installation of Windows 10. After the installation Bluetooth disappeared completely. I waited till all the updates are downloaded and installed. However, this did not install the bluetooth driver. Note that before this clean installation, I was running Windows 10 with Bluetooth perfectly working.
The Bluetooth disappeared from Device Manager. There is no entry containing Bluetooth in name, including the hidden devices. I tried to install the drivers from Lenovo's support website. As there are nothing available for Windows 10, I tried to install the ones for Windows 8.1, with compatibility mode set to Windows 8. But none of those drivers were installed due to the following compatibility issue.
Realtek Bluetooth suite can't run on Windows
Device does not have bluetooth
Bluetooth is not available on this device. Please try using an external adapter to add Bluetooth capability to this computer
Being clueless now, I tried to reset the BIOS to its default settings, as some of the internet articles and/or StackExchange sites suggested. I have already seen this https://superuser.com/questions/946581/option-to-turn-bluetooth-on-or-off-is-missing and tried some of the suggested solutions. But nothing worked. I tried Ubuntu with a bootable USB, and bluetooth worked there like charm. However, when I logged back into Windows, it was still the same (no bluetooth).
Please advise on how to solve this problem?
Solved! Go to Solution.
06-03-2019 07:13 AM
Welcome to the Community Forums!
I took a look at the compatible drivers and the Lenovo support site was only able to provide me with the drivers for Windows 8.1 this would mean that the drivers for Windows 10 was not made for this machine possibly from the age of the machine. It is still possible to install the compatible driver for the Bluetooth card if you use a third-party driver software (Driverpack Solution, Etc.)
Let us know if this helps out.
06-03-2019 09:41 AM
06-03-2019 07:16 PM
I don't think I would trust a 3rd party driver installer, I have had mixed experiences with them, not all of them good.
Follow the procedures in this thread and identify your hardware in device manager and then navigate to the MS driver update site and download the driver for your particular hardware.
MS has updated that site a few times since that thread was posted, maybe you can find your correct driver from that.
06-03-2019 09:02 PM
06-03-2019 09:28 PM
I finally solved it by updating BIOS from here: https://pcsupport.lenovo.com/de/en/products/LAPTOPS-AND-NETBOOKS/LENOVO-G-SERIES-LAPTOPS/LENOVO-G580...
I rebooted after installation, and the bluetooth is there in the device manager