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jph1
Serial Port
Posts: 15
Registered: ‎07-09-2015
Location: US
Views: 475
Message 1 of 10

Can't access Advanced Startup on Lenovo G500 with Windows8

I tried everything it seems : Shift-Start, Change PC settings,... but I can't get the Advanced Startup options blue screen.

 

Thanks.

Sr Support Specialist
Posts: 9,486
Registered: ‎11-30-2015
Location: PH
Views: 458
Message 2 of 10

Re: Can't access Advanced Startup on Lenovo G500 with Windows8

Hi ph1,

 

Greetings.

 

What would you need to do in the advance boot option?

 

You can try the steps described here else type msconfig on the search and click on advanced option under boot tab.

 

Another way would be using a Windows image to boot from and launch repair through it otherwise forcing advance boot by shutting down manually and turning on  2-3 times should initiate emergency advance boot option but it can be risky, This can cause damage to normal boot to force the advance option to appear. Best that you back up first before you proceed.

 

I hope this helps answer your query.

Update us how it goes.

 

Regards



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jph1
Serial Port
Posts: 15
Registered: ‎07-09-2015
Location: US
Views: 452
Message 3 of 10

Re: Can't access Advanced Startup on Lenovo G500 with Windows8

Thanks for responding.

 

I'm trying to eliminate the "windows process manager" virus that runs in the background and eats aways ressources.

One way advertised in Malwaretips.com is to run frst64.exe from a flash drive once in Advanced Startup.

 

I tried the msconfig Boot but the only option there is Safe boot. I did that but the virus is there even in safe mode!

 

The link you provided seems to point to safe mode too, isn't it?

 

It baffles me I'm not able to get that Windows 8 Advanced startup blue screen that I see everywhere, except on my Lenovo G500...

sclexman
Bit Torrent
Posts: 4,580
Registered: ‎11-22-2011
Location: US
Views: 438
Message 4 of 10

Re: Can't access Advanced Startup on Lenovo G500 with Windows8

Your windows recovery enviroment may be damaged/corrupted.

 

If you think you have a virus on your machine, try the Mcafee 30 day free trial.

https://home.mcafee.com/root/landingpage.aspx?lpname=oc_stub_mtp&affid=1316

jph1
Serial Port
Posts: 15
Registered: ‎07-09-2015
Location: US
Views: 430
Message 5 of 10

Re: Can't access Advanced Startup on Lenovo G500 with Windows8

Thanks but this is laughable. As if the virus could simply be uninstalled from the control panel!

 

I still would like to get the windows 8 advanced startup options on my G500.

Sr Support Specialist
Posts: 9,486
Registered: ‎11-30-2015
Location: PH
Views: 372
Message 6 of 10

Re: Can't access Advanced Startup on Lenovo G500 with Windows8

Hi jph1,

 

Greetings.

 

If the priority is data back up, personally I would slave the harddrive and have it done in a secured machine. Once you have the needed information , make sure that the files you back up do not carry over its virus on the other machine by re running security scans.

 

Then you can confidently proceed with whatever methods. Using a bootable rescue cleaner (here's an example) to start the machine separates the windows process and allows clean up of the main drive. Integrity of the systems file may be affeted depending on the clean up and location of the threat. 

 

Others would simply clean install Windows if there are no need for data back up thus preventing futher infection on local machines shared on the network. 

 

Update us with what you think would be the best action plan for you. Forcing advance boot option manually (turning on/off several times) is possible but there is also a chance of corrupting normal boot.

 

Regards



Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

jph1
Serial Port
Posts: 15
Registered: ‎07-09-2015
Location: US
Views: 347
Message 7 of 10

Re: Can't access Advanced Startup on Lenovo G500 with Windows8

Spidey101, the instructions provided in the link you sent solved the virus problem. Thank you so very much for that.

sclexman
Bit Torrent
Posts: 4,580
Registered: ‎11-22-2011
Location: US
Views: 336
Message 8 of 10

Re: Can't access Advanced Startup on Lenovo G500 with Windows8

Could you kindly describe which item Spidey offered to assist you in  worked?

jph1
Serial Port
Posts: 15
Registered: ‎07-09-2015
Location: US
Views: 332
Message 9 of 10

Re: Can't access Advanced Startup on Lenovo G500 with Windows8

Please read his post. There is only one link. It refers to bootable rescue.

SeniorGuru
Posts: 2,363
Registered: ‎11-07-2014
Location: US
Views: 155
Message 10 of 10

Re: Can't access Advanced Startup on Lenovo G500 with Windows8

There is also a very competent malware removal software called "Malwarebytes" and it is my go to for removing all those nasty critters, even rootkits.

CB

I do not work for Lenovo, I only provide suggestions based on my personal willingness to help others. All advice and comments are based on my experience, and do not reflect Lenovo policy, terms or conditions.

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