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Critical Error: Start Menu and Cortana aren't working

2015-11-17, 23:22 PM
I'm getting this error whenever I click "Sign out now" on the window but I keep getting the message. Not sure why, but I ran sfc /scan now in cmd. If it doesn't help, then I'm counting on you guys.

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Re: Critical Error: Start Menu and Cortana aren't working

2015-11-18, 14:38 PM

hi Hohshua,


Can you try to install all available Windows Updates to get the latest patch and bug fixes for the OS then reboot and observe.


If that doesn't fix it then, try these steps:

1. On an elevated command prompt, paste the following:


bcdedit /set {default} bootmenupolicy legacy


When finished, restart the machine then continuously tap F8 then boot into Safe Mode.

  - Link to image


If the error message doesn't appear in Safe Mode, check if you got a free antivirus like Avast and completely uninstall it as it's reported to cause the issue as discussed in this article then restart Windows normally and observe


2. Run Dism /Online /Cleanup-Image /RestoreHealth on the command prompt to repair your Windows image (this may take a while).


Alternatively, ify ou have a Win10 ISO, you can follow this guide (see Step 6) to use the ISO instead to cleanup the image.


3. If the above steps doesn't work then you may want to consider backing up all of your important files and do a Refresh or Reset and observe.



Added links



Let me know how it goes.



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Re: Critical Error: Start Menu and Cortana aren't working

2018-04-13, 20:47 PM

The large print: please read the Community Participation Rules before posting. Include as much information as possible: model, machine type, operating system, and a descriptive subject line. Do not include personal information: serial number, telephone number, email address, etc.

The fine print: I do not work for, nor do I speak for Lenovo. Unsolicited private messages will be ignored - questions and answers belong in the forum so that others may contribute and benefit. ... GeezBlog


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