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ss90
What's DOS?
Posts: 2
Registered: ‎10-12-2014
Location: UK
Views: 11,839
Message 1 of 12

Delete and NumLock keys not working on Lenovo B50-30

I have a brand new Lenovo B50-30 with Windows 8.1. I have noticed that both the delete key (the primary one between PrtSc and Home) and Num Lock keys are not working at all. I have updated the BIOS just in case but it is still not working. Can anyone help me?

Social Support Agent
Social Support Agent
Posts: 2,392
Registered: ‎08-10-2014
Location: IN
Views: 11,688
Message 2 of 12

Re: Delete and NumLock keys not working on Lenovo B50-30

Hi ss90

                                              

Welcome to Lenovo Community!        

                                                                                    

As per the query we understood that you are facing issue with the keyboard in your Lenovo 50-30 laptop.

 

As you have mentioned the delete and numlock key is not working, please check in safe mode for the issue.

 

Also try to check in onscreen keyboard, external keyboard also try to update the drivers and check for the issue

 

Click here to download the drivers.

 

Hope this helps! Do post us back for further queries. 

 

Best regards,

 

Ashwin.S



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bnl
What's DOS?
Posts: 2
Registered: ‎10-22-2014
Location: netherlands
Views: 11,659
Message 3 of 12

Re: Delete and NumLock keys not working on Lenovo B50-30

Hello,

 

I have the same, external keyboard works.

But keyboard on brandnew b50-30 has the same issue,

 

is there a solution yet?

ss90
What's DOS?
Posts: 2
Registered: ‎10-12-2014
Location: UK
Views: 11,658
Message 4 of 12

Re: Delete and NumLock keys not working on Lenovo B50-30

I tried in safe mode and updated the drivers. No luck. Ended up returning
for a new one but I hope this problem doesn't occur again.

bnl
What's DOS?
Posts: 2
Registered: ‎10-22-2014
Location: netherlands
Views: 11,657
Message 5 of 12

Re: Delete and NumLock keys not working on Lenovo B50-30

was the new one working?
andyhmorgan
What's DOS?
Posts: 1
Registered: ‎11-22-2014
Location: uk
Views: 11,582
Message 6 of 12

Re: Delete and NumLock keys not working on Lenovo B50-30

Come on Lenovo. I have the same issue, same model. Is this a Hardware or more likley a Firmware issue? I just installed Office on the PC and don't want to return it.

 

Thanks

isaacbenedict
What's DOS?
Posts: 1
Registered: ‎12-08-2014
Location: Croatia
Views: 11,502
Message 7 of 12

Re: Delete and NumLock keys not working on Lenovo B50-30

help  Lenovo! I have the same issue.

 

Social Support Agent
Social Support Agent
Posts: 2,392
Registered: ‎08-10-2014
Location: IN
Views: 11,493
Message 8 of 12

Re: Delete and NumLock keys not working on Lenovo B50-30

Hi All,

 

Please try to update the BIOS and chipset to the latest version and check for the issue, if still the issue persist then it might be issue with the keypad which needs to be replaced. Please visit the service centre for further details.

 

Click here to open a link where you can select the country and get the exact contact support number. I’m sure they will be a great help.

 

 Hope this helps. Do post back if issue persists!

        

Best regards,

 

Ashwin.S



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JVVW
Blue Screen Again
Posts: 2
Registered: ‎04-02-2015
Location: Midlands
Views: 10,858
Message 9 of 12

Re: Delete and NumLock keys not working on Lenovo B50-30

Purchased one today, sat through Windows 8 setup.... Once it finished found I had a problem with the num lock key not working. Searching internet, ended up here, with the exact same fault! Hence found the main delete key also did not work. And YES I have followed all the advice from Lenovo. I have applied all the windows 8.1 updates (85 updates 2/4/15). I have manualy downloaded and installed the latest chipset drivers. I have also downloaded and installled the BIOS update. Restarted many times through the above updates etc. NON HAVE WORKED LENOVO!!! This laptop may be cheap but it would be nice if all the buttons worked! Sending back for a full refund and not having it exchanged. I work in IT and needed a basic laptop for setting up network switches and projectors, how wrong was I to buy the cheapest laptop out there. Lets watch and see if this post gets deleted!

JVVW
Blue Screen Again
Posts: 2
Registered: ‎04-02-2015
Location: Midlands
Views: 10,854
Message 10 of 12

Re: Delete and NumLock keys not working on Lenovo B50-30

I have the same problem, non of your sugestions work! Windows update, BIOS and chipset all updated. Still have the same issue. How about Lenovo swap the keyboard!

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