03-04-2014 11:44 AM
Dear Lenovo community, can anyone help me with Dolby Advanced Audio V2 problem, please?
The problem is that I'm not able to launch the application and I recieve following message :
" Dolby audio driver cannot start. If the problem persists, restart your computer or reinstall the driver. "
I tried to reinstall Conexant SmartAudio HD driver and Dolby application multiple times and it still not working, also I can't install Dolby Home Theater because:
" There is another PCEE product installed already. ..."
This laptop is only two month old, when I firstly installed all drivers Dolby worked and stopped working with no reason.
Addition: When it worked, I did some setting for my audio and these settings worked when application cannot be launched too.
I'm sure that I have latest and correct drivers.
System Specifications :
- Lenovo IdeaPad G500s, Windows 7 Ultimate x64
03-05-2014 07:17 AM
Welcome to Lenovo Community Forums!
Try Reinstalling Audio / Dolby Components in this order
Open Device manager and Uninstall the Audio Driver. (make sure to place a check on delete driver software prompt to rid of the driver completely from your system).
Then Open Control Panel / Uninstall a program and Uninstall all Dolby Component
then delete the Driver Backup under C: / Driver / conexant folder.
Now Download the WIndows Audio Driver and Install it
for your System, Here it is Conexant Audio Driver
After Extraction and Installtion completes.
this will Creata a new back up under C: Driver folder.
Open that and find the DolbyGUI folder Open that and you'll find the Dolby Install that matches your Audio Driver
Hope this helps