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21 Posts

11-22-2013

DK

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Dolby Advanced Audio and Bluetooth issues Windows 10 Home 64-bit

2016-01-14, 16:34 PM

Hello Lenovo

I have yesterday (January 13) upgraded to Windows 10 Home 64-bit but Dolby Advanced Audio v2 doesn´t work now. The program won´t start.

I have seen the other solutions on this forum to this issue and I have tried if I could solve it myself but I can´t.

Therefore can you tell me how to solve it?

Also my Bluetooth software has been removed after upgrade to Windows 10.

 

How do I solve that issue too?


I can´t find any Windows 10 drivers for audio or Bluetooth on your support site.

I use a Lenovo G780 notebook.

Lars

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2069 Posts

05-01-2010

US

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Re: Dolby Advanced Audio and Bluetooth issues Windows 10 Home 64-bit

2016-01-14, 19:48 PM

wrote:

Hello Lenovo

I have seen the other solutions on this forum to this issue and I have tried if I could solve it myself but I can´t.

Therefore can you tell me how to solve it?


Hi Lars,

Just a suggestion in order to save time:  If you can share what you have already tried, that will help the other members so they do not repeat the same instructions. Here is the list of models that have been tested so far for the Windows 10 upgrade:  https://support.lenovo.com/us/en/documents/ht103535

 






Microsoft MVP Consumer Security 2006-2016 / Windows Insider MVP 2016-Present
I am not employed by Microsoft or Lenovo.


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21 Posts

11-22-2013

DK

99 Signins

639 Page Views

  • Posts: 21
  • Registered: ‎11-22-2013
  • Location: DK
  • Views: 639
  • Message 3 of 4

Re: Dolby Advanced Audio and Bluetooth issues Windows 10 Home 64-bit

2016-01-14, 20:12 PM

Hello Bugbatter

My model is not on the list.

I have tried remove the deviced in sound out- and input in Device Manager, then uninstall all Dolby related programs in remove a program in Controlpanel. Then restart, install the Windows 8 64B sound driver again and then after restart install Dolby Advanced Audio v2 in the sound driver folder in my recovery partition.

I have also tried remove my sound driver in sound, video and game controllers in Device Manager, then restart, delete all Dolby related program in remove a program in Controlpanel, then install the sound driver for Windows 8.1 64B, restart and install the Dolby program in the sound driver Windows 8.1 64B folder.

Nothing af those option works.

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2069 Posts

05-01-2010

US

12545 Signins

145023 Page Views

  • Posts: 2069
  • Registered: ‎05-01-2010
  • Location: US
  • Views: 145023
  • Message 4 of 4

Re: Dolby Advanced Audio and Bluetooth issues Windows 10 Home 64-bit

2016-01-14, 21:01 PM

I do not have any additional steps for you to try. Keep an eye on the thirty-day window of opportunity to revert to your previous operating sytem in case you cannot fix the problems.

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