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dcpetit
Blue Screen Again
Posts: 2
Registered: ‎09-30-2019
Location: US
Views: 235
Message 1 of 3

Factory Reset/Reimage - G550 Lenovo Laptop - Win7, OneKey Recovery Issues

Hello all!

 

I have an old laptop that is very slow and buggy. I got all of the files I want to keep off of it, so now I would like to get it back to a factory reset condition. I've tried using Win7 to restore it, but it only has very recent images of the computer that I can back it up to (no solution), and I don't have the CDs for a Win7 reinstallation (though I still have the email with the lisence key from ages ago). I've tried OneKey Recovery, but it doesn't find a partition (perhaps someone knows how to point it to the right one?).

 

Can anyone help me make my laptop "like new?" I am thinking I can get an image from somewhere, just not sure where, and then use that to restore my computer to its original form. Maybe I've got to get myself a set of restore discs, but I don't know the best place to find those. Thoughts? Ideas? Suggestions?

 

Please see the file with 4 screenshots for more details.

 

Thanks in advance,

Dave

Highlighted
Sr Support Specialist
Posts: 9,632
Registered: ‎11-30-2015
Location: PH
Views: 217
Message 2 of 3

Re: Factory Reset/Reimage - G550 Lenovo Laptop - Win7, OneKey Recovery Issues

Hi dcpetit,

 

Welcome to the Community Forums.

 

Can you try turning off the machine and use the One Key button ( next to the power Item 5 page 72) to power on the machine.

 

Choose System Recovery from the Novo Menu and use the One Key Recovery option from initial backup to check if the hidden partition is still functional.

 

Else, you can call the tech support and have you transferred to the software team to purchase the copy of the recovery media if available. Another option is to check with your local service centers as technician usual have an ISO copy of Windows 7 (same version of the original) that can be use to have a fresh Windows install. Drivers would be available here.

 

I hope this helps answer your query.

Update us how it goes.

 

Regards



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dcpetit
Blue Screen Again
Posts: 2
Registered: ‎09-30-2019
Location: US
Views: 205
Message 3 of 3

Re: Factory Reset/Reimage - G550 Lenovo Laptop - Win7, OneKey Recovery Issues

Thank you spidey101!

 

I have tried turning off the machine and using the OneKey button to power on the machine. It turns on like normal, then opens up OneKey. I don't see the Novo Menu anywhere (unless that's the same menu as in the screenshot that normally runs when I run the OneKey program). 

 

I think the hidden partition is no longer functional. When I try to restore the computer, OneKey says, "The program cannot find the service partition. This function is currently unavailable"

 

I'll have a bit of difficulty calling tech support or software for anything--I'm out of the US right now (which would be the ideal country to call since I bought and used the laptop there and am from there). Is there a way to reach them via email to get a copy of the recovery media, if available?

 

I went to a local service center and their technicians didn't have an ISO copy of Windows 7 in English or for a computer manufactured for the US market. 

 

I imagine I could find a copy of most anything in the local markets here possibly selling cracked copies of whatever software without regards to copywrites and such, but I'd rather find a legitimate solution if it's available. 

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